Social Intents
Social Intents: A practical website chat platform combining AI automation with live-agent coverage. Ranked #164 of 257 in Chatbot Builders by our editors (3.0/10); pricing: 14-day trial; best for affordable website chat with live-agent coverage.
At a glance
- Editor score3.0 / 10
- Pricing14-day trial
- Best forAffordable website chat with live-agent coverage
- Free planNo
- Paid from$21/mo
- Facts checked23 Sep 2026
Where it wins
- AI chatbots can train on website content and files
- Live agents can respond through major team collaboration tools
- Unified inbox covers website chat, WhatsApp, SMS, and Messenger
Where it doesn't
- No free plan is available
- Lite limits usage to one seat and 60 conversations monthly
- Custom chatbots and ticketing are reserved for the Business plan
Our verdict on Social Intents
Social Intents combines a website live chat widget with AI chatbots, human handoff, shared inbox coverage, and visitor context. It is designed for businesses that want agents to handle website conversations while also supporting WhatsApp, SMS, Messenger, and team collaboration tools. Agents can work from the web Inbox, Microsoft Teams, Slack, Google Chat, Zoom, or Webex, while AI chatbots can be trained on website content and files. Visitor activity, proactive chat invitations, pre-chat forms, custom fields, transcripts, and reports support a more structured chat operation.
Pricing is organized into five paid plans, all shown with annual billing. Lite costs $21 per month and includes one seat, one chat widget, and 60 conversations per month. Starter costs $39 per month and adds one domain, four seats, and 250 conversations per month. Basic costs $69 per month and includes two widgets, two domains, unlimited seats, 1,000 conversations per month, plus WhatsApp and SMS support. Pro costs $99 per month and raises the limits to five widgets, five domains, and 5,000 conversations, with CRM and Zapier integrations. Business costs $199 per month and includes 10 widgets, 10 domains, 10,000 conversations, custom chatbots, and help desk ticketing. A 14-day trial is also available.
Its ecosystem fit is a major consideration. Social Intents connects with Salesforce, HubSpot, Dynamics 365, Pipedrive, Zoho CRM, Shopify, BigCommerce, WooCommerce, Magento, and Squarespace, while REST API access and webhooks support custom workflows. The product suits teams that prioritize live-agent coverage, visitor tracking, omnichannel conversations, and integrations over highly specialized agent-building controls. Buyers needing a free plan, very low-volume entry option beyond Lite, or custom chatbots and ticketing on a lower tier should look elsewhere.
Your product? Our editors can test Social Intents in depth and publish a review, labelled as paid · from $149/mo →
Social Intents pricing
All 6 Social Intents plans and prices →
Social Intents fact sheet
| Free plan | No |
|---|---|
| Paid from | $21/mo |
| Deployment channels | Not verified |
| Visual flow builder | Not verified |
| AI bot generation | Not verified |
| Knowledge-base answers | Not verified |
| Human handoff | Not verified |
| Included conversations | Not verified |
| Free trial | 14 days · no card needed |
| Money-back guarantee | 30 days |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 50+ integrations: Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp … See all → |
| Pricing | 14-day trial (source) |
| Website | socialintents.com |
| Facts checked | 23 Sep 2026 |
Social Intents integrations
Social Intents lists 50+ integrations on its own site — the 16 named here are the ones its pages call out.
- Microsoft Teams
- Slack
- Google Chat
- Zoom
- Webex
- Shopify
- WordPress
- BigCommerce
- Webflow
- Wix
- Squarespace
- Zapier
- Google Analytics
- REST API
- Webhooks
See all Social Intents integrations →
Alternatives to Social Intents
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Social Intents alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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