Social Intents review
A practical website chat platform combining AI automation with live-agent coverage.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Social Intents combines a website live chat widget with AI chatbots, human handoff, shared inbox coverage, and visitor context. It is designed for businesses that want agents to handle website conversations while also supporting WhatsApp, SMS, Messenger, and team collaboration tools. Agents can work from the web Inbox, Microsoft Teams, Slack, Google Chat, Zoom, or Webex, while AI chatbots can be trained on website content and files. Visitor activity, proactive chat invitations, pre-chat forms, custom fields, transcripts, and reports support a more structured chat operation.
Pricing is organized into five paid plans, all shown with annual billing. Lite costs $21 per month and includes one seat, one chat widget, and 60 conversations per month. Starter costs $39 per month and adds one domain, four seats, and 250 conversations per month. Basic costs $69 per month and includes two widgets, two domains, unlimited seats, 1,000 conversations per month, plus WhatsApp and SMS support. Pro costs $99 per month and raises the limits to five widgets, five domains, and 5,000 conversations, with CRM and Zapier integrations. Business costs $199 per month and includes 10 widgets, 10 domains, 10,000 conversations, custom chatbots, and help desk ticketing. A 14-day trial is also available.
Its ecosystem fit is a major consideration. Social Intents connects with Salesforce, HubSpot, Dynamics 365, Pipedrive, Zoho CRM, Shopify, BigCommerce, WooCommerce, Magento, and Squarespace, while REST API access and webhooks support custom workflows. The product suits teams that prioritize live-agent coverage, visitor tracking, omnichannel conversations, and integrations over highly specialized agent-building controls. Buyers needing a free plan, very low-volume entry option beyond Lite, or custom chatbots and ticketing on a lower tier should look elsewhere.
Social Intents pros and cons
- Where it wins
- AI chatbots can train on website content and files
- Live agents can respond through major team collaboration tools
- Unified inbox covers website chat, WhatsApp, SMS, and Messenger
- Where it doesn't
- No free plan is available
- Lite limits usage to one seat and 60 conversations monthly
- Custom chatbots and ticketing are reserved for the Business plan
Social Intents fact sheet, pricing and score →
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