SOCi Genius Reputation
SOCi Genius Reputation: A strong fit for enterprise teams that need detailed sentiment and approval workflows. Ranked #15 of 29 in Salon Reputation Management Software by our editors (7.9/10); pricing: Pricing on request; best for enterprise multi-location reputation teams.
At a glance
- Editor score7.9 / 10
- PricingPricing on request
- Best forEnterprise multi-location reputation teams
- Review sourcesGoogle, Facebook, Yelp, Apple App Store, Punchh, Tripadvisor
- Founded2012 · San Diego, California, United States
- Facts checked21 Sep 2026
Where it wins
- Analyzes review sentiment, tone, intent, urgency, and themes
- Supports sensitive-review escalation and approval workflows
- Tracks sentiment trends across locations and major review networks
Where it doesn't
- Uses a contact-sales pricing model
- Platform coverage is limited to the web
- Advanced workflows may exceed the needs of smaller teams
Our verdict on SOCi Genius Reputation
SOCi Genius Reputation is an AI-powered reputation management product for franchises, chains, and enterprise organizations managing multiple locations. It monitors reviews across Google, Facebook, Yelp, Apple App Store, Punchh, and Tripadvisor, while supporting review solicitation on third-party sites. The product also drafts or publishes on-brand responses, analyzes review language, and helps teams manage reputation activity across locations.
Pricing follows a contact-sales model rather than a published self-serve structure. That approach fits organizations that need to discuss requirements across dozens to thousands of locations, but it gives buyers less immediate pricing visibility. SOCi’s integration coverage connects reputation workflows with Google, Facebook, Yelp, Apple App Store, Punchh, Tripadvisor, Salesforce, TikTok, and Apple Maps. This broad ecosystem fit is useful for brands managing customer feedback across search, social, app, mapping, and customer-data channels.
Its standout capability is the depth of reputation analysis and workflow control. SOCi Genius Reputation can classify sentiment, tone, intent, urgency, themes, and opinion clusters, then support escalation and approval for sensitive reviews. Cross-location sentiment trend analysis gives enterprise teams a way to identify patterns beyond individual responses. The tradeoff is focus: buyers seeking a simple review-monitoring tool or transparent self-serve purchasing may prefer a narrower product. Enterprise teams that need advanced sentiment workflows, review solicitation, and coordinated oversight across locations should consider SOCi Genius Reputation; smaller organizations may find its model and feature depth more than they need.
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SOCi Genius Reputation pricing
SOCi Genius Reputation fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Review sources | Google, Facebook, Yelp, Apple App Store, Punchh, Tripadvisor |
| Review requests | Yes |
| Response workflows | Yes |
| Sentiment analysis | Yes |
| Location limit | Not verified |
| Team seat limit | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 140+ integrations: Google, Facebook, Yelp, Apple App Store, Punchh, Tripadvisor … See all → |
| Pricing | Pricing on request |
| Website | soci.ai |
| Facts checked | 21 Sep 2026 |
SOCi Genius Reputation integrations
SOCi Genius Reputation lists 140+ integrations on its own site — the 9 named here are the ones its pages call out.
- Yelp
- Apple App Store
- Punchh
- Tripadvisor
- Salesforce
- TikTok
- Apple Maps
See all SOCi Genius Reputation integrations →
Alternatives to SOCi Genius Reputation
- BellaA salon-focused operating layer for review recovery, booking, and multi-location reporting.9.4
- ReviewshakeA capable review management suite with multichannel requests, AI responses, and integrations.9.2
- LocalClarityBroad review coverage, centralized workflows, and AI assistance for growing salon groups.9.1
See all SOCi Genius Reputation alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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