SMB Sidekick
SMB Sidekick: Simple SMS automation with booking, qualification, FAQs, and human handoff. Ranked #16 of 32 in SMS Chatbot Software by our editors (7.4/10); pricing: Paid; best for small businesses needing simple SMS automation.
At a glance
- Editor score7.4 / 10
- PricingPaid
- Best forSmall businesses needing simple SMS automation
- Free planNo
- Paid from$29/mo
- AI responsesYes
- Facts checked20 Sep 2026
Where it wins
- Two-way SMS supports qualification, FAQs, booking, and handoff
- Branching drip and recall campaigns support structured follow-up
- Google Calendar, Calendly, and Claude integrations are listed
Where it doesn't
- Solo includes 100 SMS per month
- The platform has three listed integrations
- There is no free plan
Our verdict on SMB Sidekick
SMB Sidekick is an AI receptionist and customer communications platform for small businesses. Its SMS chatbot supports two-way conversations, answers service questions from uploaded knowledge, qualifies leads, recovers missed calls with texts, and books appointments by text. Businesses can also manage conversation history, customer records, lead information, and human handoff. Web and API access support teams that want a focused SMS workflow rather than a broad customer engagement suite.
Pricing is structured across four monthly plans. Solo costs $29 per month and includes 110 voice minutes, 100 SMS, and one knowledge-base document. Starter costs $59 per month and raises those allowances to 280 voice minutes, 300 SMS, and five documents. Growth costs $99 per month and includes 500 voice minutes, 750 SMS, and 25 documents. Pro costs $199 per month with 1,050 voice minutes, 2,000 SMS, and unlimited documents. Each plan includes voice-minute overage pricing, with lower listed rates on Growth and Pro. This gives solo operators a clear entry point, while larger messaging volumes require a higher tier.
The standout fit is practical SMS automation: branching campaigns, recall sequences, appointment booking, FAQ responses, and conversation history cover common small-business follow-up needs. Google Calendar, Calendly, and Claude are listed integrations, and SMS sending and history are available through the Claude connector. The tradeoff is focus and scale: the Solo allowance is modest for businesses with frequent customer messaging, and the integration set is narrow. SMB Sidekick suits service businesses that want appointment and lead workflows in text. Businesses needing broader integrations or higher messaging capacity should compare alternatives before choosing it.
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SMB Sidekick pricing
All 4 SMB Sidekick plans and prices →
SMB Sidekick fact sheet
| Free plan | No |
|---|---|
| Paid from | $29/mo |
| AI responses | Yes |
| Workflow builder | Yes |
| Two-way SMS | Yes |
| Message limit | 100 messages/mo |
| Interactive menus | Not verified |
| MMS support | Not verified |
| API access | Yes |
| Money-back guarantee | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Solo, Small business (editorial estimate) |
| Integrations | 3 integrations: Google Calendar, Calendly, Claude |
| Pricing | Paid (source) |
| Website | smbsidekick.ai |
| Facts checked | 20 Sep 2026 |
SMB Sidekick integrations
SMB Sidekick lists 3 integrations on its own site.
- Google Calendar
- Calendly
- Claude
Alternatives to SMB Sidekick
- ConvoCoreA flexible SMS automation platform with AI conversations, workflows, campaigns, and API access.9.3
- AthenaTextA focused SMS automation platform with AI replies, routing, compliance controls, and team handoff.9.1
- BoeiBoei suits CRM-heavy teams that need SMS automation across a broad integration ecosystem.8.9
See all SMB Sidekick alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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