SMB Sidekick review
Simple SMS automation with booking, qualification, FAQs, and human handoff.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SMB Sidekick is an AI receptionist and customer communications platform for small businesses. Its SMS chatbot supports two-way conversations, answers service questions from uploaded knowledge, qualifies leads, recovers missed calls with texts, and books appointments by text. Businesses can also manage conversation history, customer records, lead information, and human handoff. Web and API access support teams that want a focused SMS workflow rather than a broad customer engagement suite.
Pricing is structured across four monthly plans. Solo costs $29 per month and includes 110 voice minutes, 100 SMS, and one knowledge-base document. Starter costs $59 per month and raises those allowances to 280 voice minutes, 300 SMS, and five documents. Growth costs $99 per month and includes 500 voice minutes, 750 SMS, and 25 documents. Pro costs $199 per month with 1,050 voice minutes, 2,000 SMS, and unlimited documents. Each plan includes voice-minute overage pricing, with lower listed rates on Growth and Pro. This gives solo operators a clear entry point, while larger messaging volumes require a higher tier.
The standout fit is practical SMS automation: branching campaigns, recall sequences, appointment booking, FAQ responses, and conversation history cover common small-business follow-up needs. Google Calendar, Calendly, and Claude are listed integrations, and SMS sending and history are available through the Claude connector. The tradeoff is focus and scale: the Solo allowance is modest for businesses with frequent customer messaging, and the integration set is narrow. SMB Sidekick suits service businesses that want appointment and lead workflows in text. Businesses needing broader integrations or higher messaging capacity should compare alternatives before choosing it.
SMB Sidekick pros and cons
- Where it wins
- Two-way SMS supports qualification, FAQs, booking, and handoff
- Branching drip and recall campaigns support structured follow-up
- Google Calendar, Calendly, and Claude integrations are listed
- Where it doesn't
- Solo includes 100 SMS per month
- The platform has three listed integrations
- There is no free plan
SMB Sidekick fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update