ServiceNow Communities

Paid#5 of 37 in Customer Community Software

ServiceNow Communities: A broad ServiceNow community layer for self-service, knowledge sharing, and case escalation. Ranked #5 of 37 in Customer Community Software by our editors (9.0/10); pricing: Pricing on request; best for serviceNow-centered customer communities.

9.0/10★★★★☆Editor score

Visit ServiceNow

ServiceNow Communities9.0 Visit ServiceNow

At a glance

• Editor score
  9.0 / 10
• Pricing
  Pricing on request
• Best for
  ServiceNow-centered customer communities
• Community visibility
  Mixed
• Founded
  2004 · Santa Clara, California, United States
• Facts checked
  20 Sep 2026

• Where it wins

  • Granular permissions support public, private, and membership forums.
  • Unanswered questions can escalate into customer service cases.
  • Connects with ServiceNow workflows, search, knowledge, and analytics.

• Where it doesn't

  • Pricing requires a sales conversation.
  • Its broad feature set may exceed smaller community needs.
  • The strongest ecosystem fit centers on ServiceNow products.

Our verdict on ServiceNow Communities

ServiceNow Communities is an enterprise community application for connecting customers, employees, partners, and prospects. It suits organizations that want forums and topics alongside questions, answers, blogs, videos, documents, events, subscriptions, activity feeds, and cross-portal search. The product also supports configurable community visibility, including public, private, and membership forums, making it relevant for both customer-facing and employee communities. Its focus is broader than a basic discussion board: content, permissions, moderation, analytics, gamification, and self-service workflows are part of the same application.

The clearest advantage is its fit within the ServiceNow ecosystem. Communities is available with ServiceNow Customer Service Management and HR Service Delivery, while integrations extend across IT Service Management, Service Portfolio Management, IT Operations Management, Customer Project Management, and Financial Management. It also connects with Adobe Experience Manager, Microsoft Outlook, consumer messaging apps, contact center platforms, and Computer Telephony Integration. Cross-portal search, community usage and membership dashboards, and knowledge harvesting from community solutions support a connected self-service experience. Organizations can escalate unanswered questions into customer service cases, giving the community a defined path into service operations.

Pricing is handled through a contact-sales model, so evaluation will involve a commercial conversation rather than a published plan comparison. That approach is better suited to enterprises assessing a wider ServiceNow environment than to small teams seeking a transparent, standalone community tool. ServiceNow Communities is the stronger choice when permissions, moderation, knowledge harvesting, escalation, analytics, gamification, and ServiceNow integrations all matter together. Organizations that need a narrowly focused discussion product or an immediately visible price structure should consider a simpler alternative.

Your product? Our editors can test ServiceNow Communities in depth and publish a review, labelled as paid · from $149/mo →

ServiceNow Communities pricing

ServiceNow Communities fact sheet

ServiceNow Communities integrations

ServiceNow Communities lists 12 integrations on its own site.

• ServiceNow Customer Service Management
• ServiceNow HR Service Delivery
• ServiceNow IT Service Management
• ServiceNow Service Portfolio Management
• ServiceNow IT Operations Management
• ServiceNow Customer Project Management
• ServiceNow Financial Management
• Adobe Experience Manager
• Computer Telephony Integration
• Microsoft Outlook
• Consumer messaging apps
• Contact center platforms

Alternatives to ServiceNow Communities

• DiscourseFlexible community software combining discussions, chat, moderation, events, and self-hosting.9.4
• Higher Logic VanillaA broad enterprise community platform with contact-sales pricing and deep engagement tools.9.3
• Verint CommunityA broad community platform for organizations managing complex enterprise audiences.9.2

See all ServiceNow Communities alternatives →

ServiceNow Communities vs the competition

• ServiceNow Communities vs Discourse
• ServiceNow Communities vs Higher Logic Vanilla
• ServiceNow Communities vs Verint Community
• ServiceNow Communities vs Khoros Aurora AI
• ICServiceNow Communities vs Invision Community
• ServiceNow Communities vs ComBase

Compare ServiceNow Communities with any tool side by side →

Featured on iTechGuides

ServiceNow Communities is listed in our Customer Community Software directory. Add the badge to your site — it links back to this page.

<a href="https://www.itechguides.com/products/servicenow-communities/"><img src="https://www.itechguides.com/best/badge/servicenow-communities.svg" alt="Featured on iTechGuides" width="230" height="46"></a>

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update