Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Customer Community Software

Verint Community vs ServiceNow Communities

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Verint Community #3 in Customer Community Software 9.2/10 Pricing on request ✓ 2 of 5 features Visit Verint
ServiceNow Communities #5 in Customer Community Software 9.0/10 Pricing on request ✓ 4 of 5 features Visit ServiceNow

Verint Community leads on 0 checks, ServiceNow Communities on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVerint Community · 9.2/10
  • Most featuresServiceNow Communities · 4 of 5

Verint Community scores higher on our rubric for customer community software: 9.2 against 9.0 out of 10; our editors rank them #3 and #5.

Verint Community is the better fit for large enterprise communities. ServiceNow Communities is the better fit for serviceNow-centered customer communities.

  • Verint Community fits best

    Large enterprise communities

  • ServiceNow Communities fits best

    ServiceNow-centered customer communities

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Verint Community 9.2/10 Visit ↗ ServiceNow Communities 9.0/10 Visit ↗
At a glance
Editor score 9.2 9.0
Ranking #3 in Customer Community Software #5 in Customer Community Software
Best for Large enterprise communities ServiceNow-centered customer communities
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud
Platforms Web Web
Support Phone, Email, Community Docs, Community
Compliance SSO/SAML SOC 2, ISO 27001, GDPR, PCI DSS
Integrations 5 integrations 12 integrations
Built for Mid-market, Enterprise Enterprise, Mid-market
Features Verint Community 2/5 · ServiceNow Communities 4/5
Custom domain ✓ (best) Not checked yet
Single sign-on Not checked yet ✓ (best)
Moderation tools ✓ ✓
Help desk integrations Not checked yet ✓ (best)
Community analytics Not checked yet ✓ (best)
Specs
Community visibility Not checked yet Mixed
Member limit Not checked yet Not checked yet
Our review
Pros
  • Covers forums, Q&A, content, events, private groups, and messaging
  • Includes moderation, gamification, analytics, APIs, and developer tools
  • Supports hosted, on-premises, and other cloud deployment options
  • Granular permissions support public, private, and membership forums.
  • Unanswered questions can escalate into customer service cases.
  • Connects with ServiceNow workflows, search, knowledge, and analytics.
Cons
  • Commercial Edition pricing requires contacting sales
  • The breadth of features may exceed the needs of focused communities
  • Deployment choices can require more planning than a hosted-only tool
  • Pricing requires a sales conversation.
  • Its broad feature set may exceed smaller community needs.
  • The strongest ecosystem fit centers on ServiceNow products.
Our verdict

Verint Community is an online community platform for organizations building customer, partner, member, or employee communities. It combines discussion forums, Q&A, blogs, wikis, articles, ideation, galleries, calendars, messaging,…

Read the review →

ServiceNow Communities is an enterprise community application for connecting customers, employees, partners, and prospects. It suits organizations that want forums and topics alongside questions, answers, blogs, videos, documents, events,…

Read the review →
  1. Verint CommunityCustomer Community Software 9.2Pricing on request
  2. ServiceNow CommunitiesCustomer Community Software 9.0Pricing on request

Strengths and trade-offs

  • Verint Community — where it wins

    • Covers forums, Q&A, content, events, private groups, and messaging
    • Includes moderation, gamification, analytics, APIs, and developer tools
    • Supports hosted, on-premises, and other cloud deployment options

    Where it doesn't

    • Commercial Edition pricing requires contacting sales
    • The breadth of features may exceed the needs of focused communities
    • Deployment choices can require more planning than a hosted-only tool

  • ServiceNow Communities — where it wins

    • Granular permissions support public, private, and membership forums.
    • Unanswered questions can escalate into customer service cases.
    • Connects with ServiceNow workflows, search, knowledge, and analytics.

    Where it doesn't

    • Pricing requires a sales conversation.
    • Its broad feature set may exceed smaller community needs.
    • The strongest ecosystem fit centers on ServiceNow products.
  • Verint Community9.2/10 · Pricing on request

    A broad community platform for organizations managing complex enterprise audiences.

    Visit VerintFull verdict →
  • ServiceNow Communities9.0/10 · Pricing on request

    A broad ServiceNow community layer for self-service, knowledge sharing, and case escalation.

    Visit ServiceNowFull verdict →

More comparisons

All customer community software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update