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Head-to-head · Customer Community Software

ServiceNow Communities vs Invision Community

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score ServiceNow Communities #5 in Customer Community Software 9.0/10 Pricing on request ✓ 4 of 5 features Visit ServiceNow
Invision Community #6 in Customer Community Software 8.9/10 30-day trial Free trial✓ 2 of 5 features Visit site

ServiceNow Communities leads on 0 checks, Invision Community on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Communities · 9.0/10
  • Free trialonly Invision Community
  • Most featuresServiceNow Communities · 4 of 5

ServiceNow Communities scores higher on our rubric for customer community software: 9.0 against 8.9 out of 10; our editors rank them #5 and #6.

ServiceNow Communities is the better fit for serviceNow-centered customer communities. Invision Community is the better fit for feature-rich forums with monetization.

  • ServiceNow Communities fits best

    ServiceNow-centered customer communities

  • Invision Community fits best

    Feature-rich forums with monetization

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ServiceNow Communities 9.0/10 Visit ↗ Invision Community 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #5 in Customer Community Software #6 in Customer Community Software
Best for ServiceNow-centered customer communities Feature-rich forums with monetization
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet —
Free trial — 30 days
Deployment Cloud Cloud, Self-hosted, Browser extension
Platforms Web Web
Support Docs, Community Docs, Community, Email
Integrations 12 integrations 8,000+ integrations
Built for Enterprise, Mid-market Small business, Mid-market, Enterprise
Features ServiceNow Communities 4/5 · Invision Community 2/5
Custom domain Not checked yet ✓ (best)
Single sign-on ✓ (best) Not checked yet
Moderation tools ✓ ✓
Help desk integrations ✓ (best) Not checked yet
Community analytics ✓ (best) Not checked yet
Specs
Community visibility Mixed Not checked yet
Member limit Not checked yet Not checked yet
Our review
Pros
  • Granular permissions support public, private, and membership forums.
  • Unanswered questions can escalate into customer service cases.
  • Connects with ServiceNow workflows, search, knowledge, and analytics.
  • Combines forums, Q&A, events, content, clubs, and private groups
  • Supports subscriptions and digital products for community monetization
  • Offers hosted, self-hosted, web, mobile, API, and integration options
Cons
  • Pricing requires a sales conversation.
  • Its broad feature set may exceed smaller community needs.
  • The strongest ecosystem fit centers on ServiceNow products.
  • Its broad feature set may exceed the needs of a simple forum
  • Advanced capabilities are distributed across multiple paid tiers
  • Enterprise integrations and development use custom pricing and packaging
Our verdict

ServiceNow Communities is an enterprise community application for connecting customers, employees, partners, and prospects. It suits organizations that want forums and topics alongside questions, answers, blogs, videos, documents, events,…

Read the review →

Invision Community is a community platform for organizations, brands, creators, and member groups. It brings discussion forums and Q&A together with event registration, blogs, articles, galleries, file downloads, clubs, private spaces,…

Read the review →
  1. ServiceNow CommunitiesCustomer Community Software 9.0Pricing on request
  2. Invision CommunityCustomer Community Software 8.930-day trial

Strengths and trade-offs

  • ServiceNow Communities — where it wins

    • Granular permissions support public, private, and membership forums.
    • Unanswered questions can escalate into customer service cases.
    • Connects with ServiceNow workflows, search, knowledge, and analytics.

    Where it doesn't

    • Pricing requires a sales conversation.
    • Its broad feature set may exceed smaller community needs.
    • The strongest ecosystem fit centers on ServiceNow products.

  • Invision Community — where it wins

    • Combines forums, Q&A, events, content, clubs, and private groups
    • Supports subscriptions and digital products for community monetization
    • Offers hosted, self-hosted, web, mobile, API, and integration options

    Where it doesn't

    • Its broad feature set may exceed the needs of a simple forum
    • Advanced capabilities are distributed across multiple paid tiers
    • Enterprise integrations and development use custom pricing and packaging
  • ServiceNow Communities9.0/10 · Pricing on request

    A broad ServiceNow community layer for self-service, knowledge sharing, and case escalation.

    Visit ServiceNowFull verdict →
  • Invision Community8.9/10 · 30-day trial

    A broad community platform for organizations that need more than discussion forums.

    Visit siteFull verdict →

More comparisons

All customer community software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update