ScreenSteps
ScreenSteps: A procedural knowledge platform with deep guidance tools, but a high annual entry price. Ranked #37 of 136 in Knowledge Base Software by our editors (5.6/10); pricing: 15-day trial; best for large operations teams needing guided procedures.
At a glance
- Editor score5.6 / 10
- Pricing15-day trial
- Best forLarge operations teams needing guided procedures
- Free planNo
- Paid from$6,000/yr
- Publishing audienceBoth
- Facts checked20 Sep 2026
Where it wins
- Decision trees, checklists, courses, and screen capture support guided work
- SSO, SCIM, granular permissions, analytics, and API export support operations
- AI search, knowledge capture, content optimization, and authoring extend the platform
Where it doesn't
- Operations Standard starts at $6,000 per year, billed annually
- There is no free plan for teams evaluating general knowledge base needs
- Its procedural depth may exceed the needs of simpler documentation teams
Our verdict on ScreenSteps
ScreenSteps is a cloud knowledge base and operational guidance platform for organizations that create, manage, and publish procedures. It supports internal and public knowledge sites, searchable articles, manuals, checklists, decision trees, courses, and browser-based contextual help. Large operations teams can use it to guide repeatable work, maintain standard operating procedures, and provide assistance inside web applications. Smaller teams looking mainly for straightforward article publishing may find its broader operational scope difficult to justify.
The published plans show a paid structure with annual billing. Operations Standard starts at $6,000 per year and includes procedures and articles, decision trees, checklists, video recording, change notifications, and content certifications. Operations AI costs $9,000 per year and adds AI knowledge capture, AI content optimization, AI Smart Search, courses, and ScreenSteps Sidekick. Enterprise includes everything in Operations AI, plus an AI authoring assistant, AI duplicate and conflict checker, custom AI prompts, enterprise identity management, and advanced governance tools. A 15-day free trial is available, but there is no free plan.
Its strongest distinction is the depth of its procedural toolkit. Teams can combine articles with checklists and decision trees, capture screens through web and desktop editors, add image annotations, generate PDF manuals, and provide contextual help through a Chrome extension. SAML-based SSO, remote authentication, SCIM provisioning, granular viewing permissions, and reports for searches, activity, and content usage support larger deployments. Integrations include Zendesk, Salesforce, Microsoft Teams, Slack, Microsoft Entra ID, Okta, OneLogin, Glean, Basecamp, iFrames, and an API. Choose ScreenSteps when guided procedures and operational governance matter more than a low-cost general-purpose knowledge base; choose an alternative when basic documentation is the primary need.
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ScreenSteps pricing
All 3 ScreenSteps plans and prices →
ScreenSteps fact sheet
| Free plan | No |
|---|---|
| Paid from | $6,000/yr |
| Publishing audience | Both |
| Article limit | Not verified |
| Custom domain | Yes |
| SSO support | Yes |
| Version history | Yes |
| Content analytics | Yes |
| Free trial | 15 days |
| Deployment | Cloud, Desktop, Browser extension |
| Platforms | Web, Windows, macOS, Linux, Chrome extension |
| Compliance & security | SOC 2, GDPR |
| Support | Email, Live chat, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Active Directory, Azure (Entra ID), Basecamp, Glean, Okta, OneLogin … See all → |
| Pricing | 15-day trial (source) |
| Website | screensteps.com |
| Facts checked | 20 Sep 2026 |
ScreenSteps integrations
ScreenSteps lists 11 integrations on its own site.
- Active Directory
- Azure (Entra ID)
- Basecamp
- Glean
- Okta
- OneLogin
- Salesforce
- Service Cloud
- Slack
- Microsoft Teams
- Zendesk
See all ScreenSteps integrations →
Alternatives to ScreenSteps
- ConfluenceA mature knowledge workspace with structured content, permissions, search, and Atlassian integrations.9.4
- BlueSpiceA broad, open-source knowledge base with workflows, permissions, analytics, and self-hosting.9.2
- GuruA governed internal knowledge hub with cited AI answers and verification workflows.9.0
See all ScreenSteps alternatives →
Also Ranked In
ScreenSteps is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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