Scorebuddy
Scorebuddy: Broad contact-center QA analytics with AI scoring, coaching, and conversation insights. Ranked #6 of 29 in Customer Interaction Analytics Software by our editors (7.1/10); pricing: Pricing on request · 14-day trial; best for contact centers wanting flexible QA analytics.
At a glance
- Editor score7.1 / 10
- PricingPricing on request · 14-day trial
- Best forContact centers wanting flexible QA analytics
- Free planNo
- Channel coverageOmnichannel
- Founded2012 · Dublin, Ireland
- Facts checked20 Sep 2026
Where it wins
- AI scoring, sentiment, topic, and contact-driver analysis
- Custom scorecards, calibration, coaching, and agent dashboards
- Integrations across major contact-center and CRM platforms
Where it doesn't
- No free plan is available
- Paid pricing requires contacting sales
- The platform is listed for web use only
Our verdict on Scorebuddy
Scorebuddy is a cloud-based customer experience intelligence and contact-center quality-assurance platform. It analyzes voice, email, chat, and social interactions, giving contact-center QA and operations teams tools for scoring, sentiment analysis, topic analysis, reporting, coaching, and learning workflows. Product, marketing, sales, and leadership teams can also use its conversation insights. The platform is designed for omnichannel interaction analysis and includes AI features.
Scorebuddy uses a contact-sales pricing model and does not offer a free plan. Its 14-day trial provides an evaluation period. Foundation includes customizable scorecards, AI assistance, QA workflows, calibration, agent dashboards, and advanced reporting. Accelerate adds AI auto-scoring, 500 monthly AI scores, custom BI dashboards, a multilingual interface, in-app coaching, and a dedicated client manager. Elite adds conversation analytics, AI voice transcription, Salesforce and Open API integrations, single sign-on, and select data regions.
Platform fit is a central strength. Scorebuddy lists integrations with Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, and Dixa. Its feature set also covers sentiment analysis, intent detection, journey analysis, conversation search, dashboards, business intelligence, and learning workflows. Choose Scorebuddy when a contact center needs flexible QA analytics across multiple interaction channels and systems. Teams seeking published pricing, a free plan, or a non-web platform should consider alternatives that match those requirements.
Scorebuddy pricing
All 3 Scorebuddy plans and prices →
Scorebuddy fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Channel coverage | Omnichannel |
| Sentiment analysis | Yes |
| Intent detection | Yes |
| Journey analysis | Yes |
| Conversation search | Yes |
| Data retention | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001 |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 18 integrations: Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone … See all → |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | scorebuddycx.com |
| Facts checked | 20 Sep 2026 |
Scorebuddy integrations
Scorebuddy lists 18 integrations on its own site.
- Genesys
- Intercom
- Amazon Connect
- Salesforce
- HubSpot
- NICE CXone
- Assembled
- LivePerson
- Kustomer
- Freshdesk
- Zendesk
- Aircall
- Five9
- Talkdesk
- Dixa
- LiveChat
- CSV
- Open API
See all Scorebuddy integrations →
Alternatives to Scorebuddy
- CallMiner AnalyzeA broad customer interaction analytics suite for mature omnichannel teams.9.0
- Twilio Conversation IntelligenceUsage-based omnichannel conversation analytics with real-time and post-conversation insights.8.8
- NICE Interaction AnalyticsBroad omnichannel analytics for enterprise teams analyzing quality, trends, and outcomes.7.8
See all Scorebuddy alternatives →
Scorebuddy vs the competition
- Scorebuddy vs CallMiner Analyze
- Scorebuddy vs Twilio Conversation Intelligence
- Scorebuddy vs NICE Interaction Analytics
- Scorebuddy vs ASAPP Interaction Intelligence
- Scorebuddy vs Level AI Contact Center Analytics
- Scorebuddy vs Observe.AI Conversation Intelligence
Compare Scorebuddy with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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