Score AI
Score AI: Per-ticket automated QA with configurable Playbooks, compliance checks, and coaching. Ranked #32 of 60 in Customer Service QA Software by our editors (6.1/10); pricing: From $0.12; best for support teams wanting per-ticket automated QA.
At a glance
- Editor score6.1 / 10
- PricingFrom $0.12
- Best forSupport teams wanting per-ticket automated QA
- Free planNo
- Automated scoringYes
- Facts checked4 Oct 2026
Where it wins
- Automatically scores conversations against configurable Playbooks
- Checks knowledge-base adherence and supports disputes and calibration
- Combines agent coaching with Voice of Customer trends and dashboards
Where it doesn't
- No free plan; Starter pricing is charged per ticket
- Available on web, with cloud deployment
- Integrations are listed for Intercom, Gorgias, Zendesk, and Help Scout
Our verdict on Score AI
Score AI helps customer experience teams evaluate support conversations and improve agent performance. It is aimed at support teams that want automated QA across interactions, configurable scoring criteria, and coaching workflows. Teams can create Playbooks with evaluation criteria, parameters, and scoring, then use conversation-based assignment rules to select which Playbook applies. The product also categorizes Voice of Customer feedback and surfaces trends through dashboards, making it relevant to teams that want QA and customer insight in the same workflow.
The Starter plan costs $0.12 per ticket per month, with that rate applying up to 5,000 tickets monthly. It includes unlimited users, 100% scorecard automation, compliance checks, knowledge base sync, agent coaching, and Voice of Customer intelligence. Scale adds volume discounts, PII redaction, custom integrations, and a dedicated CSM. The product is paid, so teams looking for a free QA tool should consider alternatives. Teams with higher ticket volume may want to compare the Scale plan’s volume discounts against their expected usage.
Its QA workflow extends beyond automated scoring: knowledge-base-backed checks assess SOP adherence and compliance, while human auditors can dispute and calibrate AI evaluations. Agents can receive daily AI feedback and have 1:1 sessions tracked. Conversation review, search, and filtering help teams examine evaluations by score and status. Score AI is cloud-based and available on web, with integrations listed for Intercom, Gorgias, Zendesk, and Help Scout. It fits teams that want per-ticket evaluation and coaching tied to support conversations; organizations needing a free plan or access beyond the web should look elsewhere.
Score AI pricing
All 2 Score AI plans and prices →
Score AI fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Yes |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Intercom, Gorgias, Zendesk, Help Scout See all → |
| Pricing | From $0.12 (source) |
| Website | usescore.ai |
| Facts checked | 4 Oct 2026 |
Score AI integrations
Score AI lists 4 integrations on its own site.
- Intercom
- Gorgias
- Zendesk
- Help Scout
See all Score AI integrations →
Alternatives to Score AI
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all Score AI alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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