RevelirQA
RevelirQA: Automated QA grades every service conversation with evidence, policy context and coaching. Ranked #43 of 60 in Customer Service QA Software by our editors (5.0/10); pricing: From $0.35; best for teams needing explainable automated conversation grading.
At a glance
- Editor score5.0 / 10
- PricingFrom $0.35
- Best forTeams needing explainable automated conversation grading
- Free planNo
- Automated scoringYes
- Facts checked4 Oct 2026
Where it wins
- Grades all service conversations against customizable QA scorecards
- Shows grade reasoning, source quotes and relevant policy documents
- Adds agent coaching and agent- and team-level score trends
Where it doesn't
- A $30,000 one-time deployment fee adds upfront cost
- A six-week pilot costs $10,000 upfront
- Per-conversation pricing can add up at high volumes
Our verdict on RevelirQA
RevelirQA applies automated quality assurance to customer service conversations, grading each against a team’s QA scorecard and policies. Its focus is mid-market and enterprise service teams that want broader QA coverage than manual review can provide. The product also supports coaching based on evaluation results and reporting on agent and team scores over time, making it relevant to teams that need both conversation-level assessment and ongoing performance visibility.
Its defining feature is the evidence attached to each grade: RevelirQA provides its reasoning, a supporting quote and the relevant policy document. It also evaluates all conversations rather than sampling them, and QA leads can override grades. This combination makes the grading easier to review against a team’s own standards. Helpdesk API connections include Zendesk and Salesforce; the product is available through web and API, with cloud deployment.
Pricing is based on conversation volume: RevelirQA grading costs $0.35 per conversation monthly. A one-time $30,000 deployment fee applies, while volumes above 50,000 conversations per month are quoted directly. A six-week pilot costs $10,000, credited against the deployment fee if the team proceeds. Those upfront fees are an important consideration alongside usage costs. RevelirQA is a fit for teams prioritizing explainable, comprehensive QA and coaching; teams seeking a low-cost entry point or automated sampling may prefer another approach.
RevelirQA pricing
All 3 RevelirQA plans and prices →
RevelirQA fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | No |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: Zendesk, Salesforce |
| Pricing | From $0.35 (source) |
| Website | revelir.ai |
| Facts checked | 4 Oct 2026 |
RevelirQA integrations
RevelirQA lists 2 integrations on its own site.
- Zendesk
- Salesforce
Alternatives to RevelirQA
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all RevelirQA alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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