RetentionLens
RetentionLens: A budget-focused retention suite with deep analytics but a narrow integration footprint. Ranked #17 of 23 in Proactive Customer Retention Software by our editors (7.4/10); pricing: 14-day trial; best for teams needing retention analytics on a tight budget.
At a glance
- Editor score7.4 / 10
- Pricing14-day trial
- Best forTeams needing retention analytics on a tight budget
- Free planNo
- Paid from$590/yr
- Churn risk scoringYes
- Founded2025 · Norway
- Facts checked24 Sep 2026
Where it wins
- Churn-risk and 0–100 customer health scoring prioritize at-risk accounts
- Cohort, Kaplan–Meier survival, hazard-rate, and revenue analytics
- Dunning sequences and intervention prioritization support retention actions
Where it doesn't
- Stripe is the only listed integration, with CSV as the additional import path
- Growth limits drill-down analytics and dashboard KPI cards to four
- No free plan; the 14-day trial requires a card
Our verdict on RetentionLens
RetentionLens is a web-based retention analytics platform for SaaS founders, operators, customer success teams, and retention groups that want structured analysis without a dedicated data science team. It combines churn-risk scoring, prioritized at-risk account lists, 0–100 customer health scores with Red/Amber/Green status, cohort segmentation, survival analysis, and subscription revenue metrics. Failed-payment recovery, automated dunning sequences, and intervention prioritization extend its scope from diagnosis to follow-up action.
The published plans start with Growth at $59 per month or $590 per year, covering up to five user seats, four dashboard KPI cards, limited analytics drill-down, and priority chat support. Enterprise costs $229 per month or $2,290 per year and raises capacity to 20 seats, adds full analytics with drill-down, provides retention-metrics access, and includes a dedicated account manager. Custom includes unlimited seats, advanced AI insights, white-label options, and 24/7 phone support, with pricing handled separately. A 14-day trial is available, and a card is required.
RetentionLens fits teams whose customer data is centered on Stripe: the listed connection is Stripe, with CSV data import also supported. Its analytics breadth is notable for a focused retention product, spanning NRR, GRR, expansion, contraction, logo churn, survival curves, hazard rates, and expected-value intervention prioritization. GDPR is listed, and support channels include chat, phone, and email. Teams seeking a broader integration ecosystem or usage-data connections beyond Stripe may need another platform; teams prioritizing retention scoring, dunning, and cohort analysis at a defined monthly entry price are the clearest match.
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RetentionLens pricing
All 3 RetentionLens plans and prices →
RetentionLens fact sheet
| Free plan | No |
|---|---|
| Paid from | $590/yr |
| Churn risk scoring | Yes |
| Customer health scoring | Yes |
| Retention workflows | Yes |
| Product usage tracking | Yes |
| Customer outreach | |
| Data integrations | 1 |
| Free trial | 14 days · card required |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Live chat, Phone, Email · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 1 integrations: Stripe |
| Pricing | 14-day trial (source) |
| Website | retentionlens.com |
| Facts checked | 24 Sep 2026 |
RetentionLens integrations
RetentionLens lists 1 integrations on its own site.
- Stripe
Alternatives to RetentionLens
- Gainsight Customer SuccessA broad post-sales platform for tracking customer health and coordinating retention work.8.9
- ChurnZeroA broad retention platform for teams coordinating health, engagement, and renewals.8.8
- PlanhatA broad customer success workspace for managing health, onboarding, renewals and collaboration.8.7
See all RetentionLens alternatives →
Also Ranked In
RetentionLens is ranked in 2 of our directories.
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Featured on iTechGuides
RetentionLens is listed in our Proactive Customer Retention Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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