Press Ganey Reputation
Press Ganey Reputation: A controlled, healthcare-focused workspace for monitoring and responding to reviews. Ranked #19 of 164 in Review Management Software by our editors (7.3/10); pricing: Pricing on request; best for healthcare organizations needing controlled responses.
At a glance
- Editor score7.3 / 10
- PricingPricing on request
- Best forHealthcare organizations needing controlled responses
- Request channelsSms
- Founded1985 · South Bend, Indiana, United States
- Facts checked22 Sep 2026
Where it wins
- Monitors Google, Facebook, Yelp, WebMD, Healthgrades, and 100+ sites
- Combines sentiment analysis, dashboards, reports, and AI-assisted drafts
- Adds permissions, templates, bulk responses, and automated review campaigns
Where it doesn't
- Web-only access may not suit teams seeking a native mobile workflow
- Contact-sales pricing limits immediate self-serve plan comparison
- Healthcare-focused scope may be narrower for general-purpose businesses
Our verdict on Press Ganey Reputation
Press Ganey Reputation is a healthcare-focused reputation management product for organizations that need structured oversight of consumer reviews. It centralizes reviews and ratings from Google, Facebook, Yelp, WebMD, Healthgrades, and more than 100 other sites, with visibility at brand, location, and provider levels. Healthcare groups can use it to monitor sentiment, coordinate approved responses, and manage reputation workflows across multiple locations or teams. Its roles, permissions, response templates, and messaging libraries are suited to organizations where communications need review and control before publication.
Its strongest advantage is breadth within the healthcare reputation workflow. Configurable dashboards and filters help teams organize review activity, while AI-powered sentiment analysis and summaries provide a way to identify recurring themes. Scheduled custom reputation reports support ongoing oversight, and AI-assisted response drafts can help staff prepare replies. Bulk responses cover up to 50 reviews, adding a practical option for handling groups of similar interactions. Review requesting campaigns use automated routing and SMS, while transparency API publishing extends the product beyond monitoring and response management.
Press Ganey Reputation is a fit for healthcare organizations that prioritize governance, approved messaging, and centralized visibility across locations and providers. Google, Facebook, Yelp, WebMD, and Healthgrades integrations align with major healthcare and consumer review channels, but access is web-only. The published offering uses contact-sales pricing, so buyers should expect a guided purchasing process rather than a self-serve plan selection. Organizations seeking controlled, multi-site reputation operations should consider it; smaller businesses or teams wanting a broadly applicable, mobile-first review tool may prefer a narrower and simpler alternative.
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Press Ganey Reputation pricing
Press Ganey Reputation fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Review sources | Google, Facebook, Yelp, WebMD, Healthgrades, and 100+ other sites |
| Request channels | Sms |
| Location limit | Not verified |
| Monitoring alerts | Not verified |
| AI response assistance | Yes |
| Review display widgets | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Phone, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Google, Facebook, Yelp, WebMD, Healthgrades |
| Pricing | Pricing on request |
| Website | pressganey.com |
| Facts checked | 22 Sep 2026 |
Press Ganey Reputation integrations
Press Ganey Reputation lists 5 integrations on its own site.
- Yelp
- WebMD
- Healthgrades
Alternatives to Press Ganey Reputation
- BirdeyeA broad review-management suite for monitoring, responding to, and promoting feedback.9.3
- ProvenExpertA broad review management platform with multichannel collection, verification, and analytics.9.1
- ReputationA broad review-management suite for multi-location organizations that need mobile workflows.8.9
See all Press Ganey Reputation alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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