Plum Fuse
Plum Fuse: A low-code IVR platform with conversational AI, data lookups, payments, analytics, and APIs. Ranked #7 of 20 in Interactive Voice Response Software by our editors (8.3/10); pricing: Pricing on request; best for low-code conversational IVR builders.
At a glance
- Editor score8.3 / 10
- PricingPricing on request
- Best forLow-code conversational IVR builders
- Visual flow builderYes
- Founded2002
- Facts checked20 Sep 2026
Where it wins
- Visual call-flow design with VXML 2.1 output
- Conversational AI, data lookups, and DTMF-masked payment capture
- REST APIs for outbound calls and call logs
Where it doesn't
- Pricing is available through contact with sales
- Cloud deployment may not suit teams seeking self-hosted software
- Focused on enterprise voice applications rather than general automation
Our verdict on Plum Fuse
Plum Fuse is a visual, low-code platform for building, deploying, and managing interactive voice response applications. It is designed for CX leaders, non-technical teams, and enterprise organizations in areas such as finance, healthcare, insurance, travel, and utilities. Its web interface and API access support teams that want to design call flows visually while retaining programmatic control over outbound calls and call logs.
The published commercial model is contact-based rather than a set of public plans. That makes Plum Fuse more suitable for organizations evaluating an enterprise IVR deployment with vendor guidance than for smaller teams comparing transparent self-service subscriptions. The product scope includes prebuilt application templates, VXML 2.1 output, NLU-powered conversational AI, CRM and customer-data lookups, DTMF-masked payment capture, and VoiceTrends call analytics. These capabilities cover both caller interaction and operational measurement within one voice application environment.
Its ecosystem fit is strongest where cloud voice workflows need connections to established data and AI services. Integrations include Google Dialogflow, Amazon DynamoDB, and Amazon S3, while REST API access supports outbound calls and call-log workflows. Outbound call queuing adds support for proactive voice use cases. Plum Fuse should suit teams that want low-code control over complex IVR applications, conversational interactions, data access, payment capture, and analytics. Organizations seeking a self-hosted product, public plan-by-plan pricing, or a broader general-purpose automation platform should consider alternatives that emphasize those requirements.
Your product? Our editors can test Plum Fuse in depth and publish a review, labelled as paid · from $149/mo →
Plum Fuse pricing
Plum Fuse fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Visual flow builder | Yes |
| Caller authentication | Not verified |
| Self-service data lookup | Yes |
| Speech recognition | Yes |
| Supported languages | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, HIPAA, PCI DSS |
| Support | Phone, Community, Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 3 integrations: Google Dialogflow, Amazon DynamoDB, Amazon S3 See all → |
| Pricing | Pricing on request |
| Website | plumvoice.com |
| Facts checked | 20 Sep 2026 |
Plum Fuse integrations
Plum Fuse lists 3 integrations on its own site.
- Google Dialogflow
- Amazon DynamoDB
- Amazon S3
See all Plum Fuse integrations →
Alternatives to Plum Fuse
- NiCE Interactive Voice ResponseA broad cloud IVR suite for large contact centers with higher per-agent pricing.9.3
- 8x8 Intelligent IVRA visual, AI-powered IVR for automating routine inquiries and routing calls.9.0
- Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8
See all Plum Fuse alternatives →
Plum Fuse vs the competition
- Plum Fuse vs NiCE Interactive Voice Response
- Plum Fuse vs 8x8 Intelligent IVR
- Plum Fuse vs Twilio Studio
- Plum Fuse vs Avaya Experience Platform
- Plum Fuse vs NCH IVM Telephone Answering Attendant
- Plum Fuse vs Ozonetel IVR System
Compare Plum Fuse with any tool side by side →
Also Ranked In
Plum Fuse is ranked in 2 of our directories.
Used Plum Fuse? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Plum Fuse for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Plum Fuse is listed in our Interactive Voice Response Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/plum-fuse/"><img src="https://www.itechguides.com/best/badge/plum-fuse.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update