Phone.com
Phone.com: A flexible small-business phone system with strong routing and broad communication tools. Ranked #164 of 166 in Business Phone Systems by our editors (3.0/10); pricing: Paid; best for small businesses needing flexible phone routing.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forSmall businesses needing flexible phone routing
- Free planNo
- Business numbersMultiple
- Facts checked22 Sep 2026
Where it wins
- Custom routing by time, day, holiday, caller, or queue
- Business numbers, SMS, fax, conferencing, and voicemail tools
- Web, desktop, iOS, and Android apps with IP phone support
Where it doesn't
- No free plan
- Advanced features are split across paid tiers
- CRM integration is limited to the Pro plan
Our verdict on Phone.com
Phone.com is a cloud-based business communications platform for small businesses, entrepreneurs, startups, and distributed teams. It combines business phone numbers, voice calling, SMS, fax, video meetings, voicemail, call routing, auto-attendants, and call queues in one service. Teams can manage communications through web and desktop interfaces, iOS and Android apps, or supported IP desk phones. Its support for local, toll-free, custom, and international numbers also suits businesses that need more than a basic calling line.
Pricing starts with the Basic plan at $15 per user per month when billed annually. Basic includes unlimited minutes, one number per account and user, mobile and web apps, 50 standard voice features including IVR, and video conferencing. Plus adds IP desk phone compatibility, voicemail transcription, and conversational text messaging. Pro adds call recording, call analytics, CRM integration, and 10-year data retention. The tier structure makes the lower plan suitable for core calling, while transcription, analytics, recording, and CRM connectivity require a higher tier.
Routing is the product’s strongest fit for organizations with varied call-handling rules. Auto-attendant menus, time-, day-, holiday-, and caller-based routing, forwarding, transfer, screening, blocking, simultaneous ringing, and queues support more structured call flows than a simple virtual number. Voicemail-to-email, transcription, conferencing, SMS, fax, logs, and analytics extend it into a broader communications system. Businesses seeking flexible routing and multiple channels should consider Phone.com; teams prioritizing a free option, broadly available integrations, or simpler pricing across all tiers may prefer a narrower alternative.
Your product? Our editors can test Phone.com in depth and publish a review, labelled as paid · from $149/mo →
Phone.com pricing
All 3 Phone.com plans and prices →
Phone.com fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Included users | Not verified |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Money-back guarantee | 30 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, HIPAA, PCI DSS |
| Support | Email, Live chat, Phone, Tickets, Docs · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: Zoho CRM, Zapier |
| Pricing | Paid (source) |
| Website | phone.com |
| Facts checked | 22 Sep 2026 |
Phone.com integrations
Phone.com lists 2 integrations on its own site.
- Zoho CRM
- Zapier
Alternatives to Phone.com
- Zoom PhoneA paid cloud phone system with broad calling, routing, messaging, and integration coverage.9.2
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
See all Phone.com alternatives →
Also Ranked In
Phone.com is ranked in 5 of our directories.
Used Phone.com? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Phone.com for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Phone.com is listed in our Business Phone Systems directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/phone-com/"><img src="https://www.itechguides.com/best/badge/phone-com.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update