Ozonetel IVR System
Ozonetel IVR System: A full-service cloud IVR system with visual flows, routing, reporting, and CRM connectivity. Ranked #6 of 20 in Interactive Voice Response Software by our editors (8.4/10); pricing: Pricing on request · 7-day trial; best for businesses wanting full-service cloud IVR.
At a glance
- Editor score8.4 / 10
- PricingPricing on request · 7-day trial
- Best forBusinesses wanting full-service cloud IVR
- Free planNo
- Visual flow builderYes
- Founded2007
- Facts checked20 Sep 2026
Where it wins
- Visual multi-level IVR builder with self-service caller flows
- Skills-based routing, callbacks, recordings, and IVR reports
- Nine CRM, help desk, commerce, and collaboration integrations
Where it doesn't
- Custom pricing requires contacting sales
- No free plan; the trial lasts seven days
- Web deployment may not suit teams seeking other platforms
Our verdict on Ozonetel IVR System
Ozonetel IVR System is a cloud-based interactive voice response solution for call centers and customer-service teams. It is designed for start-ups, small and growing businesses, mid-sized organizations, and enterprises that need to manage inbound and outbound campaigns. Teams can create multi-level menus, automate self-service caller flows, recognize speech, support conversational interactions, and route calls using skills and context. Office-hours rules, fallback handling, callbacks, call recording, reporting, and open API access extend its coverage beyond basic auto attendant features.
The published plans show two main packages. CA LITE includes a virtual receptionist, auto attendant, CRM integration, click to call, and call reports. CLOUDAGENT adds advanced IVR, a multi-mode dialer, call recordings, CRM integrations, omnichannel routing, and real-time dashboards. Pricing is handled through contact with sales, and the product includes a seven-day trial rather than a free plan. This structure suits buyers comparing a basic receptionist and routing setup with a broader contact-center configuration, but organizations that need publicly listed pricing may prefer a product with self-serve plan details.
Platform fit is centered on web access and connected customer-service workflows. Integrations include Salesforce, Zoho, Zendesk, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, while the open API provides another route for connecting business systems. The standout capability is the visual IVR builder, which brings drag-and-drop design together with conversational speech, self-service, routing logic, callbacks, and fallback rules. Choose Ozonetel when a business wants a configurable cloud IVR with reporting, recordings, CRM and CTI connectivity, and multiple routing options. Consider an alternative if a non-web deployment or transparent plan pricing is a primary requirement.
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Ozonetel IVR System pricing
All 2 Ozonetel IVR System plans and prices →
Ozonetel IVR System fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Visual flow builder | Yes |
| Caller authentication | Not verified |
| Self-service data lookup | Yes |
| Speech recognition | Yes |
| Supported languages | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Free trial | 7 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | HIPAA, ISO 27001, SSO/SAML |
| Support | Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Salesforce, Zoho, Zendesk, Freshdesk, HubSpot, Slack … See all → |
| Pricing | Pricing on request · 7-day trial (source) |
| Website | ozonetel.com |
| Facts checked | 20 Sep 2026 |
Ozonetel IVR System integrations
Ozonetel IVR System lists 9 integrations on its own site.
- Salesforce
- Zoho
- Zendesk
- Freshdesk
- HubSpot
- Slack
- Shopify
- Corefactors
- Locobuzz
See all Ozonetel IVR System integrations →
Alternatives to Ozonetel IVR System
- NiCE Interactive Voice ResponseA broad cloud IVR suite for large contact centers with higher per-agent pricing.9.3
- 8x8 Intelligent IVRA visual, AI-powered IVR for automating routine inquiries and routing calls.9.0
- Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8
See all Ozonetel IVR System alternatives →
Ozonetel IVR System vs the competition
- Ozonetel IVR System vs NiCE Interactive Voice Response
- Ozonetel IVR System vs 8x8 Intelligent IVR
- Ozonetel IVR System vs Twilio Studio
- Ozonetel IVR System vs Avaya Experience Platform
- Ozonetel IVR System vs NCH IVM Telephone Answering Attendant
- Ozonetel IVR System vs Plum Fuse
Compare Ozonetel IVR System with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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