Osewa
Osewa: Governed AI ticket operations with triage, actions, approvals, and audit trails. Ranked #49 of 55 in AI Customer Service Agents by our editors (4.5/10); pricing: 14-day trial; best for teams needing governed AI ticket operations.
At a glance
- Editor score4.5 / 10
- Pricing14-day trial
- Best forTeams needing governed AI ticket operations
- Free planNo
- Paid from$59/seat/mo
- Workflow actionsYes
- Facts checked23 Sep 2026
Where it wins
- Triage, drafting, auto-resolution, and approved AI actions
- Omnichannel inbox across email, chat, Slack, Teams, and WhatsApp
- Audit trails, SLA policies, escalation workflows, and auto-QA
Where it doesn't
- No free plan; Pro starts at $59 per agent monthly
- Enterprise requires a custom annual contract and 10-seat minimum
- Telegram and Apple Messages are listed as coming soon
Our verdict on Osewa
Osewa is an AI-native customer-support platform for teams managing requests across email, web chat, Slack, Microsoft Teams, WhatsApp, and customer portals. It classifies, tags, routes, researches, drafts, and can send replies or propose actions in connected systems. Support teams also get ticket lifecycle management, SLA enforcement, escalation policies, customer organizations, analytics, human review, and embedded support surfaces. It fits organizations that want AI involved in ticket operations while retaining approval workflows and operational oversight.
The published plans show a straightforward paid structure. Pro costs $59 per agent per month, billed monthly, and includes 2,000 AI credits per agent per month, autonomous triage, drafting and auto-resolution, HTTP and MCP actions, unlimited tickets and conversations, supported channel access, and SLA policies and analytics. Enterprise uses a custom annual contract with a 10-seat minimum and raises the allowance to 7,500 AI credits per agent per month. It adds auto-QA for AI replies and actions, SSO, SCIM, custom roles, unlimited audit logs, unlimited AI actions per project, and integrations with Salesforce, HubSpot, and Dynamics 365.
Its strongest distinction is governance around AI work rather than chat automation alone. Teams can configure human review, approval workflows, action audit trails, reply audit trails, escalation schedules, and auto-QA grading. HTTP APIs and MCP servers extend workflow actions, while the unified inbox brings multiple support channels into one operating model. The trade-off is channel breadth: Telegram and Apple Messages are listed as coming soon, and the documented platform centers on web and API access. Osewa suits teams prioritizing controlled AI ticket handling, SLA management, and reviewability; teams centered on those additional channels should compare alternatives before choosing it.
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Osewa pricing
All 2 Osewa plans and prices →
Osewa fact sheet
| Free plan | No |
|---|---|
| Paid from | $59/seat/mo |
| Supported channels | Email, web chat, Slack, Microsoft Teams, WhatsApp, customer portal |
| Workflow actions | Yes |
| Human handoff | Yes |
| Voice support | Not verified |
| Multilingual support | Not verified |
| API access | Yes |
| Free trial | 14 days · card required |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML, 2FA |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: HTTP endpoints, MCP servers, Slack, Microsoft Teams, Salesforce, HubSpot … |
| Pricing | 14-day trial (source) |
| Website | osewa.ai |
| Facts checked | 23 Sep 2026 |
Osewa integrations
Osewa lists 7 integrations on its own site.
- HTTP endpoints
- MCP servers
- Slack
- Microsoft Teams
- Salesforce
- HubSpot
- Microsoft Dynamics 365
Alternatives to Osewa
- Salesforce AgentforceA flexible Salesforce-centered agent platform with usage-based and per-user pricing.9.3
- IntercomA chat-centered support platform combining Fin AI Agent with human service workflows.9.2
- Zendesk AI AgentsA broad AI customer service layer for teams already working in Zendesk.9.1
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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