nps.today review
A multichannel NPS platform for segmented feedback programs and follow-up workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
nps.today is a customer experience feedback platform for organizations running structured NPS, CSAT, CES, and other feedback programs. It supports both relational and transactional NPS, helping teams collect feedback across customer relationships, journeys, products, regions, and teams. Web, API, iOS, and Android access supports organizations that need feedback operations connected across digital and mobile environments.
Its strongest fit is a multichannel program with varied collection and analysis needs. Surveys can be delivered by email, SMS, app, website, pop-up, and QR code, with automated triggers and throttling for controlled outreach. Respondents can be segmented by channel, product, journey stage, roles, regions, and teams. Live dashboards and feedback reporting provide program visibility, while AI-assisted analysis can help surface themes and suggest actions. CRM and customer-system integrations include Salesforce, Microsoft Dynamics, HubSpot, Pipedrive, SuperOffice, Lime CRM, Genesys, Puzzel, Aircall, Zendesk, Dixa, Freshdesk, Jira, Outlook, and Microsoft Teams.
The plan structure scales by annual survey allowance, business-unit licenses, admin users, survey channels, SMS tariffs, and Feedback App users. STARTER includes 1,000 surveys per year, one business-unit license, one admin user, one survey channel, and one NPS Coach hour per year. BASIC, BUSINESS, and ENTERPRISE increase those allowances, with ENTERPRISE reaching 50,000 surveys per year, 20 admin users, unlimited survey channels, and 100 Feedback App users. nps.today suits teams that need segmentation, integrations, and follow-up workflows; organizations seeking a free entry tier or a simpler single-channel survey tool should look elsewhere.
nps.today pros and cons
- Where it wins
- Supports relational and transactional NPS surveys
- Delivers surveys through email, SMS, apps, websites, pop-ups, and QR codes
- Combines advanced segmentation, AI analysis, and closed-loop actions
- Where it doesn't
- No free plan is available
- Starter includes one survey channel and one admin user
- Higher-volume programs require higher annual survey allowances
nps.today fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update