NHS 111 online

Free#1 of 14 in AI Symptom Checker Apps

NHS 111 online: Free guided triage points people aged 5 and over toward an appropriate next step. Ranked #1 of 14 in AI Symptom Checker Apps by our editors (9.3/10); pricing: Free plan; best for people aged 5+ in England seeking urgent care guidance.

9.3/10Editor score

Visit NHS 111

NHS 111 online9.3 Visit NHS 111

At a glance

Editor score
9.3 / 10
Pricing
Free plan
Best for
People aged 5+ in England seeking urgent care guidance
Free plan
Yes
Paid from
Free
Care guidance
Both
Founded
2017
Facts checked
14 Nov 2026

Where it wins
- Free access on the web and through the NHS App
- Guided questions lead to self-care or care-service guidance
- May offer a nurse callback with a timeframe
Where it doesn't
- Assesses one main symptom at a time
- Provides guidance, not a diagnosis
- For people under 5, another NHS 111 route is needed

Our verdict on NHS 111 online

For people aged 5 and over in England who need urgent advice for a non-life-threatening situation, NHS 111 online offers a guided symptom assessment. Users choose the main symptom they are concerned about and answer questions; the service then advises what to do next rather than diagnosing. It is available on the web and through the NHS App, and is free. This makes it a practical first step for people who want direction on whether self-care or contact with a health service is appropriate, rather than a substitute for a diagnosis or a general-purpose symptom reference.

The service’s strength is its route from answers to care guidance. Depending on the responses, it can direct users to self-care advice or to a pharmacist, GP, dentist, optician, urgent care service or other support. It may also offer a nurse callback with a timeframe. NHS Pathways and the Directory of Services are part of its listed ecosystem, while NHS App access provides another route to the service; the app is not a separate dedicated NHS 111 app. The focus is on deciding a next step, not exploring multiple symptoms in one assessment: it handles one main symptom at a time.

Choose NHS 111 online if you are in England, aged 5 or over, and need guided advice about a non-life-threatening health concern. Its free web and mobile access and range of possible care destinations suit people who are unsure where to seek help. It is not the right route for children under 5, who should use another NHS 111 route, and it should not be treated as a diagnostic service. If you need assessment of several concerns at once or a diagnosis, this service’s single-symptom triage role may not meet that need.

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NHS 111 online pricing

Plans Free planFree Free to use — no paid tier required for the core job.

See plans on 111.nhs.uk

NHS 111 online fact sheet

Free plan	Yes
Paid from	Free
Symptom input	Guided
Care guidance	Both
Age coverage	Children
Web access	Yes
Mobile app	Yes
Follow-up questions	Yes
Deployment	Cloud, Mobile
Platforms	Web, iOS, Android
Support	Email, Docs · 24/7
Integrations	3 integrations: NHS App, NHS Pathways, Directory of Services
Pricing	Free plan
Website	111.nhs.uk
Facts checked	14 Nov 2026

NHS 111 online integrations

NHS 111 online lists 3 integrations on its own site.

NHS App
NHS Pathways
Directory of Services

Alternatives to NHS 111 online

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NHS 111 online vs the competition

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used NHS 111 online for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

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Last updated 14 Nov 2026 · How we research and update