Nexthink Infinity review
A broad cloud platform for monitoring and improving enterprise digital employee experience.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Nexthink Infinity is a cloud-based digital employee experience platform for IT and digital workplace teams. It brings together endpoint telemetry, device inventory, application performance, network connectivity, operating system data and employee experience signals. Its scope also covers VDI and collaboration experience monitoring, digital adoption, employee engagement and in-app guidance. The platform is aimed at organizations managing large enterprise device estates, using endpoint agents, a web interface and cloud services to collect and analyze telemetry.
Pricing is sales-led rather than presented through a standard public plan table. Commercial terms require contacting Nexthink, so buyers should evaluate the complete package around their monitoring, remediation, workflow, adoption and engagement requirements. The platform includes real-time dashboards, alerts, diagnostics, AI-assisted root-cause analysis, remote actions and API-triggered automation. Low-code workflows can connect operational findings with remediation processes, while the API provides another route for automation. This makes Infinity relevant to teams that need more than visibility alone and want investigation and response capabilities in the same platform.
Its main strength is breadth: endpoint, application and network monitoring sit alongside sentiment, adoption, employee engagement and in-app guidance. Supported environments include Windows, macOS, IGEL OS, Android and iOS, with web, iOS, Android, Chrome extension and API access listed as platforms. The product should suit organizations seeking a central view of digital employee experience and a path from telemetry to action. Buyers with a narrower monitoring need, or those requiring specific named integrations, should confirm ecosystem fit and retention expectations during evaluation before choosing it.
Nexthink Infinity pros and cons
- Where it wins
- Combines endpoint, application and network experience monitoring
- Adds AI-assisted analysis, automated remediation and low-code workflows
- Supports digital adoption, engagement and in-app guidance
- Where it doesn't
- Commercial terms require contacting the vendor
- Integration requirements need validation during vendor evaluation
- Data retention varies by category and can be customized
Nexthink Infinity fact sheet, pricing and score →
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