Newo
Newo: A capable SMS and voice receptionist for businesses ready for usage-based pricing. Ranked #31 of 32 in SMS Chatbot Software by our editors (5.9/10); pricing: Paid; best for premium AI receptionist deployments.
At a glance
- Editor score5.9 / 10
- PricingPaid
- Best forPremium AI receptionist deployments
- Free planNo
- Paid from$299/mo
- AI responsesYes
- Facts checked20 Sep 2026
Where it wins
- Two-way SMS with shared context across calls and web chat
- Knowledge-based answers, booking, follow-ups, and staff handoff
- Workflow Builder, APIs, and broad business integrations
Where it doesn't
- The AI Receptionist tier costs $299 per month
- Usage units are shared across voice and text
- Its messaging focus is SMS rather than MMS
Our verdict on Newo
Newo is an AI agent platform for small and medium-sized businesses that need automated customer conversations across SMS, phone, and web chat. Its two-way SMS agent can answer questions from a business knowledge base, book appointments, run follow-up sequences, and transfer conversations to staff while preserving context. The platform also supports workflow building, API access, and integrations for customer, scheduling, practice-management, social, and point-of-sale systems.
Pricing follows a usage-based structure. Pay As You Go includes 50 free units once per account and does not require a payment method to start. The AI Receptionist plan costs $299 per month and includes 200 units, with coverage across calls, chat, and lead handling. Enterprise offers custom included units, white-label capabilities, Director Mode, and custom reporting. Because units are shared across voice and text, the plans do not translate into a fixed monthly SMS message allowance.
Newo fits teams that want more than a basic SMS autoresponder. Its integrations include Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, OpenEMR, Square, Housecall Pro, ServiceM8, Calendly, GoHighLevel, Kommo, Zoho CRM, WhatsApp, Instagram, and Telegram. The Workflow Builder supports intents, scenarios, and procedures, while API access supports embedding and application integration. Choose Newo when appointment handling, follow-up automation, contextual handoff, and multi-channel coverage justify the monthly cost. Businesses seeking a lower-cost SMS-only tool or MMS-centered messaging may prefer an alternative.
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Newo pricing
Newo fact sheet
| Free plan | No |
|---|---|
| Paid from | $299/mo |
| AI responses | Yes |
| Workflow builder | Yes |
| Two-way SMS | Yes |
| Message limit | Not verified |
| Interactive menus | Not verified |
| MMS support | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 25+ integrations: Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, OpenEMR, Square … See all → |
| Pricing | Paid (source) |
| Website | newo.ai |
| Facts checked | 20 Sep 2026 |
Newo integrations
Newo lists 25+ integrations on its own site — the 15 named here are the ones its pages call out.
- Open Dental
- Dentrix
- Dentrix Ascend
- Eaglesoft
- OpenEMR
- Square
- Housecall Pro
- ServiceM8
- Calendly
- GoHighLevel
- Kommo
- Zoho CRM
- Telegram
Alternatives to Newo
- ConvoCoreA flexible SMS automation platform with AI conversations, workflows, campaigns, and API access.9.3
- AthenaTextA focused SMS automation platform with AI replies, routing, compliance controls, and team handoff.9.1
- BoeiBoei suits CRM-heavy teams that need SMS automation across a broad integration ecosystem.8.9
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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