Newo review
A capable SMS and voice receptionist for businesses ready for usage-based pricing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Newo is an AI agent platform for small and medium-sized businesses that need automated customer conversations across SMS, phone, and web chat. Its two-way SMS agent can answer questions from a business knowledge base, book appointments, run follow-up sequences, and transfer conversations to staff while preserving context. The platform also supports workflow building, API access, and integrations for customer, scheduling, practice-management, social, and point-of-sale systems.
Pricing follows a usage-based structure. Pay As You Go includes 50 free units once per account and does not require a payment method to start. The AI Receptionist plan costs $299 per month and includes 200 units, with coverage across calls, chat, and lead handling. Enterprise offers custom included units, white-label capabilities, Director Mode, and custom reporting. Because units are shared across voice and text, the plans do not translate into a fixed monthly SMS message allowance.
Newo fits teams that want more than a basic SMS autoresponder. Its integrations include Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, OpenEMR, Square, Housecall Pro, ServiceM8, Calendly, GoHighLevel, Kommo, Zoho CRM, WhatsApp, Instagram, and Telegram. The Workflow Builder supports intents, scenarios, and procedures, while API access supports embedding and application integration. Choose Newo when appointment handling, follow-up automation, contextual handoff, and multi-channel coverage justify the monthly cost. Businesses seeking a lower-cost SMS-only tool or MMS-centered messaging may prefer an alternative.
Newo pros and cons
- Where it wins
- Two-way SMS with shared context across calls and web chat
- Knowledge-based answers, booking, follow-ups, and staff handoff
- Workflow Builder, APIs, and broad business integrations
- Where it doesn't
- The AI Receptionist tier costs $299 per month
- Usage units are shared across voice and text
- Its messaging focus is SMS rather than MMS
Newo fact sheet, pricing and score →
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