New Relic Browser Monitoring review
A broad web RUM service with a useful free plan and platform-wide pricing.
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
New Relic Browser Monitoring is a real user monitoring service for teams responsible for customer-facing web applications. It measures performance across browsers, devices, operating systems, networks, and geographic locations, giving engineers visibility into Core Web Vitals, JavaScript errors, AJAX requests, browser interactions, session data, and backend traces. The product also supports single-page application monitoring, console log collection, and distributed tracing for transaction latency analysis. It fits web teams that want to investigate performance and reliability issues across the full browser-to-backend path, rather than a tool limited to page-load reporting.
Pricing is organized around New Relic’s broader platform, with data ingest and users contributing to the account model. The Free plan costs $0 per month and includes 100 GB of data ingest per month, one free full platform user, unlimited basic users, access to 50+ capabilities, and no credit card requirement. Standard costs $10 per user per month with monthly billing and adds SAML single sign-on, ticketed support availability, and a two-business-day support response SLA. Pro costs $349 per user per month with annual billing or $418.80 with monthly billing; both options include unlimited full platform users, commitment options or pay-as-you-go billing, a two-hour critical initial support response SLA, and Data Plus eligibility. Enterprise is designed for at-scale organizations and adds priority ticket routing plus a one-hour critical initial support response SLA, with FedRAMP Moderate and HIPAA eligibility through Data Plus.
Its main strength is breadth within web monitoring. Core Web Vitals, granular JavaScript error data, interaction tracking, geographic breakdowns, AJAX and backend visibility, and distributed tracing support investigations that span several layers of an application. Integrations include Core Web Vitals, Browser Segment Investigation, Customer Experience Bottom-of-the-Funnel Analysis, and Browser Examples. The trade-off is focus: mobile app monitoring is not included, and paid access is tied to a platform-wide pricing structure rather than a standalone Browser Monitoring SKU. Choose it if your team wants a free starting point and broad web observability; choose an alternative if mobile application coverage is essential or if you need narrowly scoped RUM pricing.
Questions about New Relic Browser Monitoring
Does New Relic Browser Monitoring have a free plan? Yes, there is a free plan; paid plans start at $10/user/mo (Standard).
How much does New Relic Browser Monitoring cost? New Relic Browser Monitoring lists 2 paid plans; the lowest is Standard at $10/user/mo.
What does New Relic Browser Monitoring run on? Web. It runs in the cloud.
What does New Relic Browser Monitoring integrate with? 780+ integrations, including Core Web Vitals, Browser Segment Investigation, Customer Experience Bottom-of-the-Funnel Analysis and Browser Examples.
Who is New Relic Browser Monitoring built for? Small businesses, mid-market companies and enterprises (our editorial estimate).
New Relic Browser Monitoring pros and cons
- Where it wins
- Free web RUM includes Core Web Vitals, errors, AJAX, and interactions
- Geographic, SPA, browser, device, OS, and network performance views
- Distributed tracing connects browser activity with transaction latency
- Where it doesn't
- No mobile app monitoring
- Paid pricing is platform-wide rather than Browser Monitoring alone
- Pro pricing rises to $418.80 per user monthly without annual billing
New Relic Browser Monitoring fact sheet, pricing and score →
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