Naumen Workforce Management
Naumen Workforce Management: A detailed WFM platform for hybrid contact centers with interval forecasting and skills-based scheduling. Ranked #21 of 24 in Call Center Workforce Management Software by our editors (7.1/10); pricing: Paid; best for hybrid deployments needing detailed controls.
At a glance
- Editor score7.1 / 10
- PricingPaid
- Best forHybrid deployments needing detailed controls
- Free planNo
- Adherence trackingYes
- Facts checked20 Sep 2026
Where it wins
- Forecasts staffing demand in 15-minute intervals
- Schedules by skills, qualifications, rules, preferences, and service targets
- Combines adherence, dashboards, self-service, mobile, and time reporting
Where it doesn't
- No free plan is available
- The platform is listed for web access
- Flat monthly pricing may not suit smaller teams
Our verdict on Naumen Workforce Management
Naumen Workforce Management is designed for contact centers and other organizations with variable staffing demand. It brings together workload forecasting, staffing calculations, automatic schedule generation, adherence monitoring, operator activity tracking, reporting, and employee self-service. Scheduling can account for skills, qualifications, rules, preferences, and service-level targets. Staff can manage schedules through personal accounts and a mobile application, exchange shifts, and access additional-shift opportunities. Cloud and on-premise deployment options support hybrid operating models.
The plan structure scales from core scheduling to more detailed operational control. Base WFM includes workload forecasting, automatic scheduling, standard work rules, personal accounts, mobile access, and standard reporting. Advanced WFM adds historical statistics and online status integrations, preference-based scheduling, online operator monitoring, and advanced system settings. Advanced+ WFM includes those Advanced capabilities and adds priority support. Published cloud pricing uses flat monthly subscriptions that include 20 users, with a starting price of 30000. The product is paid and does not include a free plan.
Its strongest fit is a contact center that needs interval-level forecasting, skills-aware scheduling, real-time adherence, and intraday visibility in one workforce management system. Integrations with CRM, ERP, BI, POS, and electronic queue systems help it fit into broader operational environments. The trade-off is that buyers seeking a free entry tier or a platform beyond web access may need a different option. Teams should choose Naumen Workforce Management when detailed staffing controls and hybrid deployment matter more than a lightweight scheduling experience.
Your product? Our editors can test Naumen Workforce Management in depth and publish a review, labelled as paid · from $149/mo →
Naumen Workforce Management pricing
All 3 Naumen Workforce Management plans and prices →
Naumen Workforce Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Volume forecasting | Yes |
| Forecast granularity | Interval |
| Adherence tracking | Yes |
| Intraday management | Yes |
| Skills-based scheduling | Yes |
| Agent self-service | Yes |
| Deployment model | Hybrid |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: CRM, ERP, BI, POS, Electronic queue systems |
| Pricing | Paid (source) |
| Website | naumen.ru |
| Facts checked | 20 Sep 2026 |
Naumen Workforce Management integrations
Naumen Workforce Management lists 5 integrations on its own site.
- CRM
- ERP
- BI
- POS
- Electronic queue systems
Alternatives to Naumen Workforce Management
- Aspect WorkforceDeep forecasting, scheduling, and adherence tools for complex contact centers.9.4
- NiCE Workforce ManagementA broad WFM suite for complex, multi-channel contact-center operations.9.3
- Verint Workforce ManagementA broad workforce platform for enterprise teams managing voice, digital, and back-office work.9.2
See all Naumen Workforce Management alternatives →
Used Naumen Workforce Management? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Naumen Workforce Management for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Naumen Workforce Management is listed in our Call Center Workforce Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/naumen-workforce-management/"><img src="https://www.itechguides.com/best/badge/naumen-workforce-management.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update