MSP360 RMM review
A low-cost RMM with ticketing, patching, remote access, and a free community edition.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
MSP360 RMM is a cloud-based remote monitoring and management service for managed service providers and IT departments. It centralizes Windows, macOS, and Linux endpoint management in a web console, with real-time performance monitoring, custom alerts, patch management, software deployment, scripting, remote access, ticketing, reporting, antivirus monitoring, and SNMP monitoring. It is suited to MSPs and internal IT teams that want endpoint operations and service workflows in one product.
Pricing is structured around a free Community Edition and a paid RMM plan. The Community Edition includes the full RMM toolset, supports up to 50 endpoints, allows multiple administrators, has no time limit, and requires no credit card. It is available exclusively to MSPs. The paid RMM plan costs $1.75 per endpoint per month with monthly billing. Its listed capabilities include endpoint monitoring, operating-system and software patching, a script library, web-based remote access, and built-in ticketing. A volume discount applies at 25 endpoints, while annual billing is also available.
MSP360 RMM’s ecosystem fit is practical for service providers: it integrates with ConnectWise PSA and HaloPSA, and provides an RMM API. The feature set also covers group action tasks, custom notifications, software deployment, unattended remote access, and antivirus monitoring, giving teams options beyond basic device health checks. Choose it when low per-endpoint pricing, patching, scripting, ticketing, and multi-OS support matter together. Teams seeking only lightweight monitoring may find its broader management scope unnecessary, while MSPs can start with the Community Edition before moving to paid per-endpoint management.
MSP360 RMM pros and cons
- Where it wins
- Community Edition covers up to 50 endpoints with no time limit
- $1.75 per endpoint/month adds patching, ticketing, and remote access
- Supports Windows, macOS, Linux, SNMP, PSA integrations, and an API
- Where it doesn't
- Community Edition is available exclusively to MSPs
- The Community Edition is limited to 50 endpoints
- Its broad toolset may exceed the needs of teams wanting monitoring only
MSP360 RMM fact sheet, pricing and score →
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