Message.com Tickets
Message.com Tickets: A low-cost shared inbox for turning customer email into assigned, trackable tickets. Ranked #27 of 32 in Customer Service Email Management Software by our editors (6.5/10); pricing: 14-day trial; best for small teams handling support through email.
At a glance
- Editor score6.5 / 10
- Pricing14-day trial
- Best forSmall teams handling support through email
- Free planNo
- Paid from$5/mo
- Gmail integrationNo
- Facts checked25 Oct 2026
Where it wins
- Tickets plan costs $5 per month and includes five support agents.
- Assign tickets, track status, and add internal notes in a shared inbox.
- AI drafting and related chat and call history support ticket work.
Where it doesn't
- The 14-day free trial requires a payment card.
- The product is listed for web use only.
- Auto-routing and SLAs are listed on Support, not Tickets.
Our verdict on Message.com Tickets
Message.com Tickets turns incoming customer email into tickets in a shared inbox, giving small and mid-market support teams a way to assign requests and track work. Teams can connect a supported mailbox or forward support email, reply from a ticket composer while viewing the email thread, and mark tickets open, pending, or resolved. Internal notes and team chat or channels provide collaboration around requests. The product also places related customer chat and call history alongside tickets, with AI assistance for drafting replies and suggesting reusable knowledge.
The Tickets plan is listed at $5 per month and includes five support agents and a 14-day trial. The separate Support plan is listed at $10 per month or $100 per year, with tickets and email added on top of Chat. Its listed features include a ticket system and shared inbox, email-to-ticket conversion, auto-routing, and SLAs. The trial requires a card, so teams should account for that when evaluating the entry plan. Buyers comparing the plans should also note that the listed routing and SLA capabilities are attached to Support rather than the Tickets plan.
Message.com Tickets is a focused fit for teams that want email ownership, basic ticket status tracking, and internal collaboration without beginning with a more expensive monthly plan. Outlook is listed among integrations; Gmail is described by the vendor as coming soon. The product is cloud-based and web-only, and its support channel is documentation. Teams that need auto-routing and SLAs should consider the Support plan, while those seeking a free plan, desktop or mobile clients, or a broader service-desk workflow should compare alternatives. Its combination of ticket threads with chat and call context may suit teams already handling those customer interactions in Message.
Your product? Our editors can test Message.com Tickets in depth and publish a review, labelled as paid · from $149/mo →
Message.com Tickets pricing
All 2 Message.com Tickets plans and prices →
Message.com Tickets fact sheet
| Free plan | No |
|---|---|
| Paid from | $5/mo |
| Gmail integration | No |
| Shared inbox | Yes |
| Ticket workflows | Yes |
| Internal collaboration | Yes |
| Supported channels | email, chat, calls |
| Free trial | 14 days · card required |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SSO/SAML |
| Support | Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 2 integrations: Gmail, Outlook See all → |
| Pricing | 14-day trial (source) |
| Website | message.com |
| Facts checked | 25 Oct 2026 |
Message.com Tickets integrations
Message.com Tickets lists 2 integrations on its own site.
- Gmail
- Outlook
See all Message.com Tickets integrations →
Alternatives to Message.com Tickets
- Help ScoutA broad support inbox with a free entry plan and paid tiers for growing teams.9.3
- Teamwork DeskFull ticketing starts at $9.50 per user per month with annual billing.9.1
- FrontA flexible shared inbox for teams managing support across multiple channels.8.9
See all Message.com Tickets alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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