Member Solutions review
A billing service for gyms that combines payment processing with revenue recovery.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Member Solutions combines gym membership billing software with a dedicated billing team for gyms, fitness studios, martial arts schools, and other recurring-payment businesses. It handles recurring, annual, prepaid, class-pack, personal-training, and drop-in billing, while also supporting credit-card and ACH payments. Digital agreements, e-signatures, member portals, payment tracking, financial reporting, membership freezes, and automatic reactivation give operators coverage across routine account administration and payment collection.
The published plans show three annual-billed options. AI Billing Team starts at $99 per month and includes full-service billing and payment recovery, digital agreements and e-signatures, a real-time dashboard, a member portal, and data migration. AI Growth Team costs $399 per month and adds a custom website, AI-powered chatbot, lead capture forms, and SEO and analytics support. AI Full Team costs $599 per month and adds a dedicated account manager, email marketing campaigns, monthly social media content, and priority support. The higher tiers therefore extend beyond billing into member acquisition and marketing operations.
Payment recovery is the clearest area of depth: the billing team follows up on failed payments, expired cards, alternate payment methods, and chargeback disputes. Flexible billing frequencies, freezes, automatic reactivation, and accounting integration also suit businesses managing varied memberships and recurring revenue. Member Solutions is a strong fit for gyms that want billing operations and recovery handled alongside software features. Organizations seeking a lower-commitment plan, a non-web platform, or a narrower billing tool without added website and marketing services should compare alternatives.
Member Solutions pros and cons
- Where it wins
- Supports recurring, annual, prepaid, class-pack, and drop-in billing
- Includes failed-payment follow-up, recovery, and chargeback handling
- Offers freezes, e-signatures, ACH/cards, reporting, and member accounts
- Where it doesn't
- Monthly billing available at higher cost (annual option saves $1,200-$2,400/year)
- The service is delivered through web-based dashboards
- Website, chatbot, and marketing tools require higher-tier plans
Member Solutions fact sheet, pricing and score →
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