Lime CRM review
A configurable CRM for European teams that need sales, service, automation, and governance.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Lime CRM is an industry-tailored customer relationship management platform for organizations that want sales, marketing, and customer service in one system. Its feature set covers visual sales pipelines, customer records, document and deal tracking, marketing automation, multi-channel ticket management, configurable workflows, analytics, and AI-assisted capabilities. It is a strong fit for European businesses that need GDPR governance, role-based access, and industry-specific CRM structures, particularly when self-hosted deployment is important.
Pricing is organized into three paid monthly per-user plans. Start costs €55 per user per month and includes a visual customer overview, customer, deal, and document tracking, an industry-tailored CRM database, 3 BI questions, 5 GB of data and storage, and 5 no-code automations. Business costs €95 per user per month and adds AI Agents, lead forms and trends, CPQ, ERP, and eSign capabilities, 30 BI questions, and 15 GB of data and storage. Enterprise costs €170 per user per month and adds custom AI Agents, deal splits, order management, enhanced CPQ, ERP, and eSign capabilities, 45 BI questions, and 25 GB of data and storage. A free trial is available, but there is no free plan.
Lime CRM’s ecosystem is suited to organizations working across common European business tools. Integrations include Outlook, Google Maps, Microsoft Dynamics 365 Finance & Operations, Fortnox, Visma, Exact Online, Oneflow, and Scrive, with REST API and webhook support for additional connections. Email and Outlook calendar integration support daily sales workflows, while custom fields, tabs, views, and filters allow teams to shape the system around their processes. Choose Lime CRM when compliance, deployment control, and cross-functional CRM coverage justify the subscription. Smaller teams seeking a free option or a lower starting price should look elsewhere.
Lime CRM pros and cons
- Where it wins
- Combines sales pipelines, customer records, marketing automation, and ticketing
- Supports REST APIs, real-time webhooks, and ready-made business integrations
- Offers GDPR compliance tools, role-based access, and self-hosted deployment
- Where it doesn't
- No free plan is available
- Starts at €55 per user per month on the Start plan
- Start limits users to 5 no-code automations and 3 BI questions
Lime CRM fact sheet, pricing and score →
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