Leena AI HR Service Delivery
Leena AI HR Service Delivery: A conversational, omnichannel HR helpdesk with automation, knowledge, and analytics. Ranked #9 of 47 in HR Case Management Software by our editors (8.6/10); pricing: Pricing on request; best for teams wanting conversational HR service delivery.
At a glance
- Editor score8.6 / 10
- PricingPricing on request
- Best forTeams wanting conversational HR service delivery
- Free planNo
- Workflow automationYes
- Founded2018 · New York, New York, United States
- Facts checked20 Sep 2026
Where it wins
- Omnichannel intake across Teams, Slack, WhatsApp, email, and more
- Zero-code workflows support onboarding, offboarding, and HR automation
- Integrations span major HRIS, HCM, ITSM, payroll, and knowledge systems
Where it doesn't
- Pricing is quote-based and requires contact with sales
- There is no free plan for evaluation
- The published platform availability is limited to web
Our verdict on Leena AI HR Service Delivery
Leena AI HR Service Delivery is an enterprise HR support platform for teams managing employee requests across the HR lifecycle. It combines a virtual employee assistant, centralized HR helpdesk and case management, conversational ticketing, knowledge management, workflow automation, document management with OCR, onboarding and offboarding workflows, and case analytics. Employees can raise and track requests through Microsoft Teams, Slack, WhatsApp, email, and other channels, while HR teams manage cases from a unified helpdesk. It is aimed at organizations that want conversational employee service rather than a case queue limited to one channel.
Pricing is quote-based, and the vendor does not publish amounts. The published plans show Universal Assistant with a flat license and unlimited use, while AI Colleagues Platform has an annual platform fee with usage billed in auditable tokens. There is no free plan. For enterprise environments, the integration breadth is a central consideration: Leena AI lists Workday, SAP, ServiceNow, Salesforce, Oracle, ADP, UKG, SharePoint, BambooHR, and Paylocity, alongside Microsoft Teams, Slack, and WhatsApp. That combination supports connections across HR, IT service management, identity, payroll, and collaboration systems, subject to the selected deployment and quote.
The platform’s strongest case is its breadth: HR teams can combine omnichannel intake, a knowledge base, custom zero-code workflows, employee document handling, automated lifecycle processes, SLA tracking, resolution-time tracking, and agent performance reporting in one service-delivery model. Organizations prioritizing conversational HR support and broad enterprise integration should shortlist it. Smaller teams seeking transparent self-serve pricing, a free starting tier, or a non-web platform may prefer an alternative with those characteristics instead.
Your product? Our editors can test Leena AI HR Service Delivery in depth and publish a review, labelled as paid · from $149/mo →
Leena AI HR Service Delivery pricing
All 2 Leena AI HR Service Delivery plans and prices →
Leena AI HR Service Delivery fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Case intake options | Omnichannel |
| Workflow automation | Yes |
| SLA tracking | Yes |
| HR knowledge base | Yes |
| Request catalog | Not verified |
| HRIS synchronization | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, HIPAA, SSO/SAML, 2FA |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 200+ integrations: Workday, SAP, ServiceNow, Salesforce, Oracle, Microsoft Teams … See all → |
| Pricing | Pricing on request (source) |
| Website | leena.ai |
| Facts checked | 20 Sep 2026 |
Leena AI HR Service Delivery integrations
Leena AI HR Service Delivery lists 200+ integrations on its own site — the 13 named here are the ones its pages call out.
- Workday
- SAP
- ServiceNow
- Salesforce
- Oracle
- Microsoft Teams
- Slack
- ADP
- UKG
- SharePoint
- BambooHR
- Paylocity
See all Leena AI HR Service Delivery integrations →
Alternatives to Leena AI HR Service Delivery
- ServiceNow HR Service DeliveryA broad enterprise HR service delivery suite with strong intake, workflow, AI, and integration coverage.9.4
- Workday HelpA Workday-centered HR case system with self-service, routing, SLAs, and omnichannel intake.9.3
- Oracle HR Help DeskA capable HR help desk for organizations already invested in Oracle Fusion Cloud HCM.9.2
See all Leena AI HR Service Delivery alternatives →
Also Ranked In
Leena AI HR Service Delivery is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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