LaborSoft
LaborSoft: A focused web platform for managing complex employee and labor relations cases. Ranked #33 of 47 in HR Case Management Software by our editors (6.1/10); pricing: Pricing on request; best for employee-relations and labor-case specialists.
At a glance
- Editor score6.1 / 10
- PricingPricing on request
- Best forEmployee-relations and labor-case specialists
- Workflow automationYes
- Facts checked20 Sep 2026
Where it wins
- Covers investigations, discipline, grievances, arbitration, and EEO claims
- Custom workflows, deadline alerts, reporting, dashboards, and trend analysis
- Secure SFTP CSV imports support Workday and PeopleSoft data
Where it doesn't
- Pricing requires contacting sales and varies by users and modules
- The product is available through the web platform
- Core service-intake, SLA, and knowledge-base capabilities are outside its stated focus
Our verdict on LaborSoft
LaborSoft is a cloud-based HR case management platform for employee relations and labor relations teams. It brings employee records, incidents, investigations, disciplinary actions, grievances, arbitration, EEO claims, documents, and scheduling into one system. Its stated market includes corporate organizations, municipalities, government agencies, nonprofits, healthcare providers, education institutions, transit authorities, and utilities. The product is best suited to specialists managing formal employee and labor cases rather than teams seeking a general HR service desk.
Its feature depth is concentrated in case governance and investigation workflows. Teams can configure case types, workflows, alerts, and processes, while deadline scheduling supports time-sensitive work. A centralized document repository provides role-based access, and audit trails support record oversight. Custom reporting, dashboards, analytics, and trend analysis extend the system beyond case storage into management review. The coverage is particularly relevant for organizations handling claims, investigations, discipline, grievances, and arbitration in a structured way.
LaborSoft uses subscription pricing that varies by users and modules, with a quote available through the vendor's sales process. The published platform scope includes HRIS data integration through secure SFTP CSV imports, with Workday and PeopleSoft named as integrations. That supports organizations that need case records connected to existing employee data while retaining control over document access. Choose LaborSoft when employee and labor relations case management is the priority, especially across multiple formal case types and workflows. Organizations primarily looking for service-intake management, SLA management, or a knowledge base should consider a product centered on those functions instead.
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LaborSoft pricing
LaborSoft fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case intake options | Not verified |
| Workflow automation | Yes |
| SLA tracking | Not verified |
| HR knowledge base | Not verified |
| Request catalog | Not verified |
| HRIS synchronization | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Phone, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: Workday, PeopleSoft |
| Pricing | Pricing on request |
| Website | laborsoft.com |
| Facts checked | 20 Sep 2026 |
LaborSoft integrations
LaborSoft lists 2 integrations on its own site.
- Workday
- PeopleSoft
Alternatives to LaborSoft
- ServiceNow HR Service DeliveryA broad enterprise HR service delivery suite with strong intake, workflow, AI, and integration coverage.9.4
- Workday HelpA Workday-centered HR case system with self-service, routing, SLAs, and omnichannel intake.9.3
- Oracle HR Help DeskA capable HR help desk for organizations already invested in Oracle Fusion Cloud HCM.9.2
See all LaborSoft alternatives →
Also Ranked In
LaborSoft is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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