KnowledgeBase.com
KnowledgeBase.com: A focused knowledge base for branded self-service, internal content, and AI-assisted search. Ranked #81 of 136 in Knowledge Base Software by our editors (5.3/10); pricing: 14-day trial; best for small teams needing a branded help center.
At a glance
- Editor score5.3 / 10
- Pricing14-day trial
- Best forSmall teams needing a branded help center
- Free planNo
- Paid from$49/mo
- Publishing audienceBoth
- Facts checked20 Sep 2026
Where it wins
- Supports public help centers and internal knowledge management
- Includes AI article generation, QuickAnswer search, and content analytics
- Offers custom domains, branding controls, and support-tool integrations
Where it doesn't
- Web-only access limits platform coverage
- There is no free plan, with pricing starting at $49 monthly annually billed
- Internal knowledge functionality is connected to the LiveChat agent application
Our verdict on KnowledgeBase.com
KnowledgeBase.com is a hosted knowledge base platform from Text, Inc. for small and medium-sized companies, with a strong fit for teams that need a branded customer help center alongside internal documentation. It combines rich-text article editing, article visibility controls, search, analytics, custom domains, and help-center branding. Public Help Centers can operate without an active LiveChat license, while internal knowledge functionality is connected to the LiveChat agent application.
The product’s standout scope is its combination of self-service content and AI assistance. AI can generate articles, titles, and keywords, while QuickAnswer AI search helps users retrieve information. Analytics, reports, and article ratings provide ways to review content performance. Integrations include LiveChat, HelpDesk, ChatBot, and Google Analytics, giving it a practical fit for teams already working within that support ecosystem. These capabilities make it more than a basic article repository, while keeping the focus on knowledge delivery rather than a broad multi-platform suite.
Pricing is straightforward but fully paid. The KnowledgeBase plan costs $59 per month with monthly billing or $49 per month with annual billing, and both versions include one knowledge base, unlimited articles, unlimited seats, analytics, an AI content editor, and a custom domain. A 14-day free trial is available. Choose KnowledgeBase.com if branded public documentation, internal knowledge, AI-assisted content work, and support integrations match your needs. Consider an alternative if you require a native desktop or mobile platform, a free plan, or internal knowledge workflows independent of the LiveChat agent application.
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KnowledgeBase.com pricing
All 1 KnowledgeBase.com plans and prices →
KnowledgeBase.com fact sheet
| Free plan | No |
|---|---|
| Paid from | $49/mo |
| Publishing audience | Both |
| Article limit | Not verified |
| Custom domain | Yes |
| SSO support | Not verified |
| Version history | Not verified |
| Content analytics | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Live chat, Docs · 24/7 |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 4 integrations: LiveChat, HelpDesk, ChatBot, Google Analytics See all → |
| Pricing | 14-day trial (source) |
| Website | knowledgebase.com |
| Facts checked | 20 Sep 2026 |
KnowledgeBase.com integrations
KnowledgeBase.com lists 4 integrations on its own site.
- LiveChat
- HelpDesk
- ChatBot
- Google Analytics
See all KnowledgeBase.com integrations →
Alternatives to KnowledgeBase.com
- ConfluenceA mature knowledge workspace with structured content, permissions, search, and Atlassian integrations.9.4
- BlueSpiceA broad, open-source knowledge base with workflows, permissions, analytics, and self-hosting.9.2
- GuruA governed internal knowledge hub with cited AI answers and verification workflows.9.0
See all KnowledgeBase.com alternatives →
Also Ranked In
KnowledgeBase.com is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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