KnowledgeBase.com review
A focused knowledge base for branded self-service, internal content, and AI-assisted search.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
KnowledgeBase.com is a hosted knowledge base platform from Text, Inc. for small and medium-sized companies, with a strong fit for teams that need a branded customer help center alongside internal documentation. It combines rich-text article editing, article visibility controls, search, analytics, custom domains, and help-center branding. Public Help Centers can operate without an active LiveChat license, while internal knowledge functionality is connected to the LiveChat agent application.
The product’s standout scope is its combination of self-service content and AI assistance. AI can generate articles, titles, and keywords, while QuickAnswer AI search helps users retrieve information. Analytics, reports, and article ratings provide ways to review content performance. Integrations include LiveChat, HelpDesk, ChatBot, and Google Analytics, giving it a practical fit for teams already working within that support ecosystem. These capabilities make it more than a basic article repository, while keeping the focus on knowledge delivery rather than a broad multi-platform suite.
Pricing is straightforward but fully paid. The KnowledgeBase plan costs $59 per month with monthly billing or $49 per month with annual billing, and both versions include one knowledge base, unlimited articles, unlimited seats, analytics, an AI content editor, and a custom domain. A 14-day free trial is available. Choose KnowledgeBase.com if branded public documentation, internal knowledge, AI-assisted content work, and support integrations match your needs. Consider an alternative if you require a native desktop or mobile platform, a free plan, or internal knowledge workflows independent of the LiveChat agent application.
KnowledgeBase.com pros and cons
- Where it wins
- Supports public help centers and internal knowledge management
- Includes AI article generation, QuickAnswer search, and content analytics
- Offers custom domains, branding controls, and support-tool integrations
- Where it doesn't
- Web-only access limits platform coverage
- There is no free plan, with pricing starting at $49 monthly annually billed
- Internal knowledge functionality is connected to the LiveChat agent application
KnowledgeBase.com fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update