Kindly
Kindly: Verified answers, customer authentication, and connected actions across service channels. Ranked #30 of 41 in AI Customer Service Software by our editors (6.4/10); pricing: Pricing on request; best for mid-market and enterprise service teams.
At a glance
- Editor score6.4 / 10
- PricingPricing on request
- Best forMid-market and enterprise service teams
- Free planNo
- AI resolution modelHybrid
- Founded2016 · Oslo, Norway
- Facts checked23 Sep 2026
Where it wins
- Answers from verified knowledge and connected business systems
- Authenticates customers before sensitive answers and can take actions
- Hands conversations to human agents with context across several channels
Where it doesn't
- Pricing requires a sales conversation and fixed annual-volume contracts
- Published integration list is limited to a small set of services
- No agent-assist feature is listed
Our verdict on Kindly
Kindly provides AI support agents for customer service teams that need answers grounded in verified knowledge and actions connected to business systems. The platform is aimed at mid-market and enterprise operations, with agents that can authenticate customers before sensitive answers and hand conversations to human colleagues with context. Teams can build and edit agents and conversation flows, then review conversation analytics to tune responses, prompts, or knowledge. It is a fit for organizations that want automated service to do more than answer questions; teams looking for agent-assist functionality should consider another option.
Channel coverage is a notable part of the product: agents can operate in web chat, voice, in-app, WhatsApp, and Messenger. Kindly also supports APIs and webhooks for custom applications and services, while its listed integrations include Zendesk, HubSpot, Slack, Mailchimp, Facebook Messenger, and Giphy. This combination gives teams both named connections and a route to custom integrations, though the published integration list is limited. Email is the stated support channel, and the vendor says it offers implementation support. GDPR and ISO 27001 are listed compliance credentials.
According to the vendor’s pricing page, pricing is based on expected annual AI-agent session volume under fixed contracts, agreed upfront; plan prices are not published. That model may suit organizations able to forecast volume and commit to an annual contract, but it offers less price transparency for teams comparing options before speaking with sales. Kindly makes most sense for larger service operations that value verified answers, customer authentication, and contextual handoffs across channels. Smaller teams seeking published self-serve pricing, or service groups that specifically need agent-assist capabilities, may prefer a different product.
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Kindly pricing
Kindly fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| AI resolution model | Hybrid |
| Ticketing workflows | Yes |
| Routing automation | Yes |
| Agent assistance | No |
| Channels supported | web chat, voice, in-app, WhatsApp, Messenger |
| Knowledge base | Yes |
| Helpdesk integrations | Zendesk |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, ISO 27001 |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Zendesk, HubSpot, Facebook Messenger, Slack, Mailchimp, Giphy |
| Pricing | Pricing on request |
| Website | kindly.ai |
| Facts checked | 23 Sep 2026 |
Kindly integrations
Kindly lists 6 integrations on its own site.
- Zendesk
- HubSpot
- Facebook Messenger
- Slack
- Mailchimp
- Giphy
Alternatives to Kindly
- IntercomA broad AI and live-support suite for teams that need chat, tickets, and omnichannel service.9.4
- Zendesk AI AgentsA broad, affordable AI agent layer for teams already invested in Zendesk.9.2
- Salesforce Service CloudA broad AI service suite for organizations already invested in Salesforce.9.1
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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