karmaCRM review
A practical CRM for small teams that value collaboration over complex sales operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
karmaCRM is a cloud-based CRM for small businesses and small teams that want one place for contacts, companies, deals, tasks, events, emails, and customer history. Its feature set combines relationship management with team coordination: users can assign work, manage notifications and permissions, customize fields and labels, and access the system through web, iOS, Android, and API interfaces. The product is a good fit for teams seeking a straightforward shared CRM rather than an enterprise sales operation.
Pricing is organized into three annual-billing plans. Basic costs $28 per user per month and includes unlimited contacts, companies, and deals, task and event coordination, Google and Mailchimp integrations, two-way email sync, and email templates. Pro costs $39 per user per month and adds automated email campaigns, embedded lead-capture forms, and 20 business card scans per month. Premium costs $55 per user per month and adds personalized onboarding, 50 business card scans per month, and a dedicated success representative. A 14-day free trial is available, while the product is otherwise paid.
The strongest case for karmaCRM is its connected workflow across communication, marketing, scheduling, and customer records. Google Calendar and Google Contacts synchronization, Gmail connectivity, Mailchimp campaign monitoring, Wufoo and Formstack lead capture, webhooks, and mobile access give small teams several practical ways to fit the CRM into daily work. The trade-off is focus: karmaCRM emphasizes simple relationship management, so organizations seeking more advanced enterprise sales processes should consider a different type of CRM. Teams that want collaborative fundamentals, email synchronization, customizable workflows, and accessible pricing should find the product more relevant.
karmaCRM pros and cons
- Where it wins
- Covers contacts, companies, deals, tasks, events, and customer history
- Two-way email sync with templates plus Google and Mailchimp integrations
- Web, iOS, Android, API access, workflows, permissions, and lead capture
- Where it doesn't
- No free plan, with pricing shown on annual billing
- Pro and Premium limit business card scans to monthly allowances
- Less suited to enterprise sales processes and deeper pipeline complexity
karmaCRM fact sheet, pricing and score →
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