Kaizo
Kaizo: Configurable AI and manual QA for support teams working in Zendesk and related systems. Ranked #37 of 60 in Customer Service QA Software by our editors (5.6/10); pricing: Pricing on request; best for zendesk-centric teams adding ticket quality reviews.
At a glance
- Editor score5.6 / 10
- PricingPricing on request
- Best forZendesk-centric teams adding ticket quality reviews
- Free planNo
- Automated scoringYes
- Founded2018 · Amsterdam, Netherlands
- Facts checked4 Oct 2026
Where it wins
- AI and manual reviews use configurable, team-defined scorecards
- Calibration, reviewer assignments and coaching connect QA to feedback
- Zendesk in-app access plus Salesforce Service Cloud and Amazon Connect integrations
Where it doesn't
- No free plan; pricing requires contacting the vendor
- Named integrations are focused on Zendesk, Salesforce Service Cloud and Amazon Connect
- Insight limits teams to 10 custom automated criteria
Our verdict on Kaizo
Kaizo brings ticket reviews, performance insights and coaching together for customer support teams, particularly those working in Zendesk. Teams can define scorecards with configurable categories, criteria and scoring, then use manual reviews or AI evaluations against their criteria. The platform also supports randomized or specific ticket selection, calibration sessions and reviewer assignments. QA analytics, dashboards, AI summaries and on-demand transcription add context to the review process. Its web-based, cloud deployment is suited to small, mid-market and enterprise teams, but the named integrations point to a more specialized fit than a broad service platform.
Zendesk is the clearest ecosystem fit: Kaizo provides in-app QA access, and its listed integrations also include Salesforce Service Cloud and Amazon Connect. This makes it relevant for teams that want ticket assessment and coaching alongside those support or telephony systems. The product's focus is quality assurance rather than replacing a support platform, and its value will depend on whether its integrations fit the team's existing workflow. Teams on other systems should check fit before making it a central part of QA operations.
Plans are seat-based, with no free plan, and the vendor does not publish prices. Insight includes Autopilot QA, performance metrics and dashboards, AI summaries and transcription, coaching, a ready-to-use scorecard and 10 custom automated criteria; it directs buyers to a demo. Intelligence adds AI Coaching cards, 25 custom automated QA criteria, automated BI exports, extended AI insights, and a dedicated CSM and AM. Enterprise adds third-party integrations, custom dashboards and data filtering, custom data retention and storage location, 50 custom automated QA criteria, and enterprise support SLAs; higher tiers direct buyers to sales. Choose Kaizo if configurable ticket QA, coaching and Zendesk access match your workflow. Teams seeking a free option or a broad, named integration set should compare alternatives.
Kaizo pricing
All 3 Kaizo plans and prices →
Kaizo fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Yes |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2 |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Zendesk, Salesforce Service Cloud, Amazon Connect |
| Pricing | Pricing on request (source) |
| Website | kaizo.com |
| Facts checked | 4 Oct 2026 |
Kaizo integrations
Kaizo lists 3 integrations on its own site.
- Zendesk
- Salesforce Service Cloud
- Amazon Connect
Alternatives to Kaizo
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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