IrisAgent AutoQA
IrisAgent AutoQA: A unified QA view for AI and human support conversations, with a $500/month Standard starting price. Ranked #33 of 60 in Customer Service QA Software by our editors (6.0/10); pricing: Free plan · paid from $500/mo; best for teams auditing AI-agent and human conversations together.
At a glance
- Editor score6.0 / 10
- PricingFree plan · paid from $500/mo
- Best forTeams auditing AI-agent and human conversations together
- Free planYes
- Automated scoringYes
- Founded2019 · Sunnyvale, California, United States
- Facts checked4 Oct 2026
Where it wins
- Evaluates 100% of AI and human support conversations
- Natural-language QA rules and real-time alerts
- Connects with tools including Zendesk, Salesforce, and Slack
Where it doesn't
- Standard starts at $500/month and scales with query volume
- AutoQA is described as an add-on, with no published add-on price
- Free plan highlights chatbot features, not AutoQA
Our verdict on IrisAgent AutoQA
IrisAgent AutoQA evaluates customer-support conversations handled by AI and human agents, giving support teams one view of quality beyond manual sampling. It grades interactions against team-defined criteria, flags compliance risks, sentiment issues, and resolution failures, and can alert teams when results fall below a threshold. This makes it relevant to teams that need to assess both AI-agent performance and human support in the same QA process, rather than teams looking only for a chatbot or a manual scorecard.
The QA workflow is built around natural-language rules, automatic evaluation of 100% of conversations, and real-time alerts. Findings can surface coaching needs, content gaps, and workflow bottlenecks in unresolved conversations, while prioritized recommendations focus on improving AI-agent resolution. The product is cloud and self-hosted, and the listed integrations include Zendesk, Salesforce, Intercom, Freshworks, HubSpot, Jira, Slack, Microsoft Teams, Twilio, and WhatsApp. Teams should check fit with their existing support stack and clarify the AutoQA add-on arrangement before planning deployment.
According to the published plans, Free costs $0 per month and includes the IrisGPT chatbot with GenAI answers, CRM connectors, automated tagging, and email support; those highlights do not include AutoQA. Standard starts at $500 per month, scales with query volume, and lists AutoQA in its feature comparison, while Enterprise is custom quote. The notes describe AutoQA as an add-on without published add-on pricing, so buyers should confirm the complete cost with IrisAgent. Choose it if unified, high-coverage QA across AI and human conversations is central to the operation; look elsewhere if the Standard starting price or unclear add-on pricing does not suit the budget.
IrisAgent AutoQA pricing
All 3 IrisAgent AutoQA plans and prices →
IrisAgent AutoQA fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | No |
| Custom scorecards | Yes |
| Agent coaching | Not verified |
| QA analytics | Not verified |
| Interaction channels | Multichannel |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Support | Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20+ integrations: Zendesk, Salesforce, Intercom, Freshworks, HubSpot, Zoho Desk … See all → |
| Pricing | Free plan · paid from $500/mo (source) |
| Website | irisagent.com |
| Facts checked | 4 Oct 2026 |
IrisAgent AutoQA integrations
IrisAgent AutoQA lists 20+ integrations on its own site — the 15 named here are the ones its pages call out.
- Zendesk
- Salesforce
- Intercom
- Freshworks
- HubSpot
- Zoho Desk
- Gorgias
- Jira
- GitHub
- PagerDuty
- Slack
- Microsoft Teams
- Twilio
- Shopify
See all IrisAgent AutoQA integrations →
Alternatives to IrisAgent AutoQA
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all IrisAgent AutoQA alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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