Infreemation Complaints
Infreemation Complaints: A focused web system for tracking complaints, deadlines, assignments and audit trails. Ranked #23 of 26 in Complaint Management Software by our editors (7.0/10); pricing: Paid; best for organizations needing basic complaint tracking.
At a glance
- Editor score7.0 / 10
- PricingPaid
- Best forOrganizations needing basic complaint tracking
- Free planNo
- Founded2004 · London, England
- Facts checked20 Sep 2026
Where it wins
- Complaint timelines, audit trails and deadline alerts
- Automatic entry, employee assignment and similarity matching
- KPI dashboard plus an optional searchable public archive
Where it doesn't
- Paid product with no free plan
- Available through the web only
- Reporting depth is basic
Our verdict on Infreemation Complaints
Infreemation Complaints is a web-based case management system for organisations handling complaints, feedback and customer suggestions. It centralises complaints and responses, gives each case a full timeline, shows received and due dates, and assigns work to employees. Its positioning fits public-sector bodies and other organisations such as government departments, hospitals, fire departments and local authorities that need a shared complaint record rather than a broad customer-service suite.
The workflow covers the main stages of complaint administration. Automatic complaint entry can trigger customizable initial responses, while intelligent rules help match similar requests. Deadline alerts draw attention to expiring complaints, and the central database maintains audit trails for complaints and responses. KPI reporting is available through an online dashboard, giving teams a basic view of performance. Encrypted data handling and an optional searchable public archive add useful controls for organisations that need to retain case history or publish previous complaints.
Licensing is offered as 1 Year, 2 Year and 3 Year site-license plans. Each plan includes unlimited user accounts, unlimited complaints and unlimited departments; pricing is based on requirements, with published site-license pricing starting at 8,000. There is no free plan, although a free trial is advertised. Infreemation Complaints is a sensible choice for organisations prioritising complaint timelines, accountability and deadline management. Teams seeking advanced reporting, a wider platform ecosystem or more extensive service-management capabilities should consider alternatives with greater breadth.
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Infreemation Complaints pricing
All 3 Infreemation Complaints plans and prices →
Infreemation Complaints fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Intake channels | Not verified |
| Workflow automation | Yes |
| Escalation rules | Not verified |
| Investigation tools | Yes |
| SLA tracking | Yes |
| Reporting depth | Basic |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Phone · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Paid (source) |
| Website | digital-interactive.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Infreemation Complaints
- AmpleLogic Complaint ManagementA life-sciences complaint system linking intake, investigations, CAPA, recalls, and regulatory reporting.9.4
- AssurX Customer Quality ManagementA broad, compliance-oriented complaint system for regulated manufacturing operations.9.3
- Propel Complaint HandlingA connected complaint workflow for manufacturers managing investigations and regulatory reporting.9.2
See all Infreemation Complaints alternatives →
Also Ranked In
Infreemation Complaints is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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