Infreemation Complaints review
A focused web system for tracking complaints, deadlines, assignments and audit trails.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Infreemation Complaints is a web-based case management system for organisations handling complaints, feedback and customer suggestions. It centralises complaints and responses, gives each case a full timeline, shows received and due dates, and assigns work to employees. Its positioning fits public-sector bodies and other organisations such as government departments, hospitals, fire departments and local authorities that need a shared complaint record rather than a broad customer-service suite.
The workflow covers the main stages of complaint administration. Automatic complaint entry can trigger customizable initial responses, while intelligent rules help match similar requests. Deadline alerts draw attention to expiring complaints, and the central database maintains audit trails for complaints and responses. KPI reporting is available through an online dashboard, giving teams a basic view of performance. Encrypted data handling and an optional searchable public archive add useful controls for organisations that need to retain case history or publish previous complaints.
Licensing is offered as 1 Year, 2 Year and 3 Year site-license plans. Each plan includes unlimited user accounts, unlimited complaints and unlimited departments; pricing is based on requirements, with published site-license pricing starting at 8,000. There is no free plan, although a free trial is advertised. Infreemation Complaints is a sensible choice for organisations prioritising complaint timelines, accountability and deadline management. Teams seeking advanced reporting, a wider platform ecosystem or more extensive service-management capabilities should consider alternatives with greater breadth.
Infreemation Complaints pros and cons
- Where it wins
- Complaint timelines, audit trails and deadline alerts
- Automatic entry, employee assignment and similarity matching
- KPI dashboard plus an optional searchable public archive
- Where it doesn't
- Paid product with no free plan
- Available through the web only
- Reporting depth is basic
Infreemation Complaints fact sheet, pricing and score →
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