Imagicle Call Recording
Imagicle Call Recording: A compliance-oriented recorder with deep Cisco support and optional AI quality workflows. Ranked #8 of 25 in Call Recording Software by our editors (8.5/10); pricing: Pricing on request · 30-day trial; best for teams and Cisco environments needing QA workflows.
At a glance
- Editor score8.5 / 10
- PricingPricing on request · 30-day trial
- Best forTeams and Cisco environments needing QA workflows
- Free planNo
- Call transcriptionYes
- Founded2010 · Italy
- Facts checked20 Sep 2026
Where it wins
- Always-on and on-demand recording with pause and resume controls
- Retention, legal hold, audit trails, and tamper detection support compliance workflows
- Searchable recordings with optional transcription, summaries, and agent scoring
Where it doesn't
- Quote-based pricing requires contact with sales
- Transcription and summaries are available through AI add-ons
- Best suited to Cisco and Microsoft Teams-centered environments
Our verdict on Imagicle Call Recording
Imagicle Call Recording is a business call recording product for contact centers, regulated organizations, midsize companies, and enterprises. It supports Cisco platforms and Microsoft Teams, with always-on and on-demand recording modes. Teams can pause and resume recording when handling sensitive information, then use web-based search, playback, downloads, tags, and notes to review conversations. Cloud, on-premises, and hybrid deployment options give organizations flexibility around how the service fits their environment.
Its strongest area is governance and quality management. Encrypted storage, role-based access controls, configurable retention policies, legal hold, audit trails, tamper detection, and PII redaction address the operational needs of teams that must control recorded conversations over time. Agent scoring and quality management extend the product beyond basic capture, while searchable archives make recordings more practical for reviews, investigations, and coaching. Organizations choosing Imagicle should still account for the effort involved in defining retention, access, and redaction policies before rollout.
The integration footprint is particularly relevant for Cisco and communications environments that also use Microsoft Teams or Webex Calling. Supported connections include Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC media gateways. Optional Imagicle Voice Analytics or Recording AI Insights capabilities add transcription, conversation summaries, sentiment analysis, keyword spotting, and agent-performance analysis, but these capabilities are positioned as add-ons rather than necessarily part of the base recording license. Pricing is contact-sales, and the published offer includes a 30-day trial. Choose Imagicle for controlled recording and QA workflows across supported platforms; consider an alternative if you need a simpler standalone recorder or require AI capabilities in the core license.
Your product? Our editors can test Imagicle Call Recording in depth and publish a review, labelled as paid · from $149/mo →
Imagicle Call Recording pricing
Imagicle Call Recording fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Call capture | Both |
| Recording retention | Not verified |
| Call transcription | Yes |
| Searchable archive | Yes |
| Consent controls | Yes |
| AI call summaries | Yes |
| Mobile app | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Phone, Tickets, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, SIPREC media gateways See all → |
| Pricing | Pricing on request · 30-day trial (source) |
| Website | imagicle.com |
| Facts checked | 20 Sep 2026 |
Imagicle Call Recording integrations
Imagicle Call Recording lists 6 integrations on its own site.
- Microsoft Teams
- Webex Calling
- Cisco UCM
- BroadWorks
- Cisco CCME/CUBE
- SIPREC media gateways
See all Imagicle Call Recording integrations →
Alternatives to Imagicle Call Recording
- AudioCodes Interaction InsightsA broad enterprise recording service with strong retention, search, and compliance controls.9.4
- Numonix IXCloudA broad, compliance-focused recorder for mixed enterprise communications environments.9.2
- Verint Interaction RecordingA broad compliance-recording platform for regulated, omnichannel interactions.9.1
See all Imagicle Call Recording alternatives →
Imagicle Call Recording vs the competition
- Imagicle Call Recording vs AudioCodes Interaction Insights
- Imagicle Call Recording vs Numonix IXCloud
- Imagicle Call Recording vs Verint Interaction Recording
- Imagicle Call Recording vs CallCabinet
- Imagicle Call Recording vs Smarsh Call Recording and Analytics
- Imagicle Call Recording vs Recordia
Compare Imagicle Call Recording with any tool side by side →
Also Ranked In
Imagicle Call Recording is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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