ICANotes review
A broad behavioral-health platform with clinical, scheduling, billing, and prescribing tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ICANotes is a cloud-based electronic health record and practice-management platform for behavioral health professionals, including therapists, psychiatrists, social workers, and group practices. It combines behavioral-health documentation templates, treatment planning, clinical rating scales, appointment scheduling, patient self-scheduling, a client portal, integrated video telehealth, billing, claims, payments, secure messaging, and AI-assisted documentation. Its separate plans support notes-only users, non-prescribing clinicians, prescribing clinicians, and administrative users, making it suitable for solo practices and larger behavioral-health organizations.
Pricing is organized around clinician role and workload. The published plans show monthly rates from $35 per user for a part-time non-prescriber using notes only, $45 for a part-time non-prescribing clinician, and $138 for a part-time prescribing clinician. Full-time plans are $55 for notes only, $75 for a non-prescribing clinician, and $213 for a prescribing clinician, each per user per month. The prescribing tiers add electronic prescribing, medication management, and lab ordering and results integration. A first non-clinical user is included, while additional non-clinical users cost $25 per user per month. A 30-day free trial is also available.
The platform’s main strength is breadth within behavioral health: scheduling and portal access sit alongside documentation, insurance eligibility verification, electronic claims, online payments, electronic prescribing, health information exchanges, billing systems, and labs and orders. That scope suits teams wanting clinical and practice-management workflows in one system. The tradeoff is that teams need to select a role-specific plan carefully, especially when prescribing is involved, and access is focused on web and API platforms. Choose ICANotes when clinical depth, prescribing, claims, and documentation matter together; consider a narrower scheduling product when those workflows are unnecessary.
ICANotes pros and cons
- Where it wins
- Combines notes, treatment planning, scheduling, billing, and telehealth
- Supports prescribing, medication management, labs, and PDMP checks
- Includes portal, claims, payments, messaging, and AI documentation
- Where it doesn't
- Pricing varies by clinician type, schedule, and feature set
- Prescribing plans carry substantially higher monthly prices
- Access is centered on web and API rather than mobile apps
ICANotes fact sheet, pricing and score →
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