HxGN OnCall review
A modular public safety portfolio spanning dispatch, records, analytics and citizen reporting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HxGN OnCall is Hexagon's modular public safety software portfolio for law enforcement and other emergency response agencies. Its suites cover computer-aided dispatch and incident management, law enforcement records, analytics, major incident planning and response, and field mobility. Agencies can deploy modules together or independently, making it relevant to organizations looking for a connected operational portfolio as well as those selecting capabilities individually. Browser-based clients and mobile apps support web, iOS and Android access.
The portfolio reaches beyond dispatch and records. Records functions include data entry, alerts, search, retrieval and reporting; analytics provides reports and dashboards. Field tools connect responders with dispatch and records information, while major incident capabilities support planning and coordination for incidents and events. A citizen portal adds online police reports, service requests and incident-map access. That breadth may suit agencies seeking to connect operational work with public-facing reporting, rather than buyers focused only on CAD or records management.
Deployment is available in the cloud or on premises, and the portfolio can support single-agency or multi-agency operations. The listed integrations are ArcGIS, Microsoft Azure and RabbitMQ, so buyers evaluating fit with a wider technology environment should check their required connections during vendor discussions. HxGN OnCall is a stronger fit for agencies seeking CAD, records and field access within one modular portfolio, with citizen reporting as an additional capability. Organizations that need a particular integration or prefer a narrowly scoped standalone tool should compare alternatives before choosing.
HxGN OnCall pros and cons
- Where it wins
- Combines CAD, records management, analytics and major incident planning
- Mobile field tools link responders with dispatch and records information
- Offers cloud or on-premises deployment and an online citizen portal
- Where it doesn't
- The portfolio's modules may require separate selection and coordination
- Its listed integrations are ArcGIS, Microsoft Azure and RabbitMQ
- No public pricing is available; agencies must contact sales
HxGN OnCall fact sheet, pricing and score →
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