Hornbill CMDB
Hornbill CMDB: A mature cloud CMDB for teams that need accurate service and relationship mapping. Ranked #8 of 39 in CMDB Software by our editors (8.4/10); pricing: Pricing on request; best for cloud CMDB teams focused on relationship accuracy.
At a glance
- Editor score8.4 / 10
- PricingPricing on request
- Best forCloud CMDB teams focused on relationship accuracy
- Founded1995 · London, United Kingdom
- Facts checked20 Sep 2026
Where it wins
- Graphical exploration of configuration items and service relationships
- Bidirectional dependency and impact mapping for change visibility
- Scheduled refreshes and automatic reconciliation across data sources
Where it doesn't
- Pricing is personalized through contact with sales
- No CMDB-specific free plan is described
- Listed platform support is limited to web
Our verdict on Hornbill CMDB
Hornbill CMDB is a service-oriented configuration management database for IT teams managing physical assets, cloud assets, software, services, users, requests, and related records. Its shared data model connects these records so teams can track ownership, lifecycle, cost, and relationships in one place. The product is delivered as a cloud deployment through the web and is positioned within Hornbill’s broader cloud-based enterprise service management and IT operations platform. It suits organizations that need a current view of how technology components support services and affect one another.
Relationship visibility is the product’s central strength. A graphical configuration item explorer helps teams inspect service, asset, request, user, and attachment relationships, while bi-directional dependency and impact relationships support analysis in both directions. Hornbill CMDB also connects with discovery tools, asset repositories, and other data sources, including cloud and on-premise sources. Configurable refresh schedules help maintain current records, and automatic reconciliation addresses overlapping data. These capabilities make it a fit for teams where service mapping, dependency mapping, and relationship accuracy matter more than a narrow asset register.
Pricing is personalized, so prospective customers should plan for a sales-led evaluation rather than a published CMDB plan comparison. The published product details describe subscription user types for Service Manager, not a CMDB-specific free plan or CI quota. Organizations should choose Hornbill CMDB when they need cloud-based relationship tracking, discovery connections, ownership records, and lifecycle visibility across complex technology environments. Teams that prioritize transparent self-serve pricing, a stated CMDB free tier, or platform options beyond web delivery may be better served by an alternative.
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Hornbill CMDB pricing
Hornbill CMDB fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Configuration item limit | Not verified |
| Service mapping | Yes |
| Dependency mapping | Yes |
| Discovery imports | Yes |
| Ownership tracking | Yes |
| Deployment options | Cloud |
| Relationship types | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR |
| Support | Tickets, Community, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | hornbill.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Hornbill CMDB
- ServiceNow CMDBA broad, governance-focused CMDB for enterprises managing complex IT environments.9.4
- OpenText Universal Discovery and CMDBA deep hybrid discovery and service-mapping suite for complex enterprise environments.9.2
- BeaverFlow CMDBA broad CMDB with clear paid tiers, service mapping, and hybrid deployment.9.0
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Hornbill CMDB vs the competition
- Hornbill CMDB vs ServiceNow CMDB
- Hornbill CMDB vs OpenText Universal Discovery and CMDB
- Hornbill CMDB vs BeaverFlow CMDB
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Also Ranked In
Hornbill CMDB is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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