Helpin Support
Helpin Support: Shared inboxes, AI handoff and self-hosting suit teams comparing support setups. Ranked #25 of 32 in Customer Service Email Management Software by our editors (6.7/10); pricing: Free plan · 14-day trial; best for small teams exploring self-hosted, AI-assisted support.
At a glance
- Editor score6.7 / 10
- PricingFree plan · 14-day trial
- Best forSmall teams exploring self-hosted, AI-assisted support
- Free planYes
- Paid from$99/mo
- Gmail integrationYes
- Facts checked25 Oct 2026
Where it wins
- Open-source self-hosted Community edition is available at no charge.
- Routes conversations with manual or round-robin assignment and shared views.
- AI can draft replies, hand off context and translate conversations.
Where it doesn't
- Self-hosted edition requires teams to supply their own AI provider keys.
- Hosted Starter costs $99 per workspace per month.
- Support is listed through community and documentation channels.
Our verdict on Helpin Support
Helpin Support brings customer chat and forwarded support email into shared and team inboxes for SaaS support teams. Agents can route and assign conversations, apply tags, use saved views and replies, and collaborate with private notes and teammate mentions. Customer history stays in view alongside links between conversations and project tasks. The product is offered as a hosted cloud service and an open-source self-hosted Community edition, making it relevant to small teams weighing deployment control against a managed service.
AI assistance is woven into conversation handling: agents can answer using selected knowledge and permitted tools, prepare replies for review, and pass a conversation to a human with findings and context attached. Live translation and AI follow-ups add support tasks beyond drafting. The listed ecosystem includes GitHub, Gmail and Google Calendar; however, support email is configured through forwarding routes, while Gmail sync is listed for Helpin CRM. Teams should distinguish that channel setup from a direct support-email sync when evaluating fit.
The Self-hosted plan is a $0 one-time option, with the Community edition running on a team's own servers and using its own AI provider keys. Starter is $99 per workspace per month and includes unlimited teammates, built-in AI agents, GitHub integration and a public help center on the team's domain. Growth is $299 per workspace per month, adding custom agents, automation flows, AI conversation routing and priority support; both hosted plans include unlimited teammates. A 14-day trial is available without a required card. Helpin is worth considering for teams that value shared inbox collaboration and deployment choice; teams needing different email-channel behavior or support arrangements should compare alternatives.
Your product? Our editors can test Helpin Support in depth and publish a review, labelled as paid · from $149/mo →
Helpin Support pricing
All 3 Helpin Support plans and prices →
Helpin Support fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $99/mo |
| Gmail integration | Yes |
| Shared inbox | Yes |
| Ticket workflows | Yes |
| Internal collaboration | Yes |
| Supported channels | Chat, email |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Community, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 3 integrations: GitHub, Gmail, Google Calendar |
| Pricing | Free plan · 14-day trial (source) |
| Website | helpin.ai |
| Facts checked | 25 Oct 2026 |
Helpin Support integrations
Helpin Support lists 3 integrations on its own site.
- GitHub
- Gmail
- Google Calendar
Alternatives to Helpin Support
- Help ScoutA broad support inbox with a free entry plan and paid tiers for growing teams.9.3
- Teamwork DeskFull ticketing starts at $9.50 per user per month with annual billing.9.1
- FrontA flexible shared inbox for teams managing support across multiple channels.8.9
See all Helpin Support alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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