Hello Retail Search review
A focused ecommerce search suite for teams linking onsite discovery to revenue.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Hello Retail Search is an AI-powered site-search product for ecommerce retailers, with a focus on improving product discovery and connecting search activity to commercial outcomes. It is aimed at mid-market and enterprise ecommerce businesses that need personalized results, semantic understanding, typo tolerance, autocomplete, faceted filtering, and merchandising controls. Search teams can boost, pin, bury, and redirect results, while shoppers receive search experiences designed for web and mobile-oriented storefronts.
The published Search plan costs €250 per month, billed monthly. It includes AI synonyms, personalized results, result boosting, Search Analytics, and redirects. The plan also covers broader capabilities such as synonyms and query expansion, autocomplete, filtering and sorting, and merchandising rules. Analytics reports include search volume, clicks, click-through rates, conversions, revenue, zero-result searches, and non-converting searches. Final pricing depends on traffic, order volume, catalog size, selected features, implementation, and support, so teams should account for those variables when comparing costs. There is no free plan.
Its commerce ecosystem is a strong fit for retailers already operating on Shopify, Magento, WooCommerce, BigCommerce, PrestaShop, or Shopware, with Klaviyo also supported. Implementation options include JavaScript, REST, and GraphQL APIs, giving teams several ways to connect search with their storefront and systems. The product is particularly suitable when revenue attribution and zero-result analysis matter alongside search quality. Teams wanting a free entry point or a fixed price unaffected by traffic, catalog, implementation, or support requirements should consider a simpler alternative. For ecommerce organizations that can support a paid search layer, Hello Retail Search combines search controls with commercially focused analytics.
Hello Retail Search pros and cons
- Where it wins
- Tracks zero-result searches, conversions, and attributed revenue
- Includes AI synonyms, personalization, typo correction, and query expansion
- Supports Shopify, Magento, WooCommerce, and other commerce platforms
- Where it doesn't
- No free plan is available
- Starts at €250 per month on the Search plan
- Final pricing varies with traffic, catalog size, and implementation needs
Hello Retail Search fact sheet, pricing and score →
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