Helios review
A paid CRM for gyms that connects lifecycle messaging with acquisition attribution.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Helios is a marketing engagement platform for gyms, boutique fitness studios, multi-location operators, and franchises. It combines customer profiles, unified conversations, automated lifecycle flows, broadcasts, email building, voice communications, and acquisition attribution. Fitness-focused journeys include new-lead nurture, trial conversion, no-show recovery, and member win-back. The product fits teams that want marketing activity connected to booking behavior, member activity, advertising, calls, forms, and revenue reporting.
Pricing is paid monthly, with Starter at $89 per month and Pro at $189 per month. Both plans include every feature, SMS, email, voice, unlimited team members, and unlimited contacts. Starter includes 1 phone number, while Pro supports up to 3 phone numbers. Enterprise includes everything in Pro, plus volume-discounted credits, a dedicated support team, white-glove onboarding, and custom phone numbers. Annual billing is available for Starter and Pro, with approximately 20% savings stated on the pricing page; Enterprise uses custom annual pricing. There is no free plan.
The platform’s main depth is its connection between engagement and attribution. A unified inbox covers text, email, and voice conversations, while automated flows can respond to member activity and class behavior. Customer profiles combine booking, visit, purchase, ad, call, and form data, and lead source attribution covers paid ads and other acquisition sources. Integrations include Mindbody, Mariana Tek, Xplor Mariana Tek, fitDEGREE, Facebook Ads, Square, ActiveCampaign, and Webhook. Helios is a suitable choice for fitness operators prioritizing lifecycle automation, unified communications, and acquisition reporting. Teams seeking a free entry tier or a published Enterprise price should consider the plan structure carefully.
Helios pros and cons
- Where it wins
- Automates nurture, conversion, no-show recovery, and win-back journeys
- Unifies booking, visit, purchase, ad, call, and form data
- Reports lead sources, conversions, clicks, delivery, and revenue
- Where it doesn't
- No free plan is available
- Starter includes only 1 phone number
- Enterprise pricing is custom rather than published
Helios fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update