Hay.chat
Hay.chat: A workflow-focused support chatbot with approvals, actions, and human handoff. Ranked #157 of 257 in Chatbot Builders by our editors (3.0/10); pricing: 30-day trial; best for support teams automating actions with strong oversight.
At a glance
- Editor score3.0 / 10
- Pricing30-day trial
- Best forSupport teams automating actions with strong oversight
- Free planNo
- Paid from€50/mo
- Deployment channelsMultichannel
- Facts checked22 Sep 2026
Where it wins
- Executes refunds, order updates, password resets, and ticket actions
- Supports web chat, WhatsApp, human handoff, and audit trails
- Ingests PDFs, CSVs, text files, and help-center URLs
Where it doesn't
- Starts at €50 per month with no free plan
- Solo includes 500 monthly conversations
- The product is currently described as in beta
Our verdict on Hay.chat
Hay.chat is an AI customer-support platform for e-commerce, SaaS, service businesses, and teams handling repetitive requests. It connects customer channels and business tools, uses documentation or help-center content as a knowledge source, and supports actions such as refunds, order updates, password resets, and ticket creation. Teams can configure agents and plain-language playbooks, set approval controls, and route complex or low-confidence conversations to human staff. Its web and API deployment options suit teams that need support automation connected to existing operations.
Pricing is structured across four monthly plans. Solo costs €50 per month and includes all core features with email support. Starter costs €135 per month and adds priority support while retaining all core features. Growth costs €725 per month with all core features and priority support. Enterprise costs €2725 per month, includes all features, and adds a dedicated success manager. The published plans show a 30-day free trial, while the product has no free plan. Solo also includes 500 monthly conversations, making conversation volume an important consideration for smaller support operations.
Hay.chat’s strongest distinction is workflow control rather than simple question answering. Knowledge ingestion covers PDFs, CSVs, text files, and help-center URLs, while testing mode, logged decisions, audit trails, agent tone controls, approvals, and contextual human handoff support supervised automation. Integrations include Make, n8n, Zapier, Slack, HubSpot, Jira, Salesforce, Shopify, Stripe, WooCommerce, Help Scout, and other listed channels and commerce tools. Support teams that need controlled actions across web chat and WhatsApp should consider it. Teams seeking a free entry point, a visual builder, or a product outside its beta stage should look elsewhere.
Your product? Our editors can test Hay.chat in depth and publish a review, labelled as paid · from $149/mo →
Hay.chat pricing
All 4 Hay.chat plans and prices →
Hay.chat fact sheet
| Free plan | No |
|---|---|
| Paid from | €50/mo |
| Deployment channels | Multichannel |
| Visual flow builder | No |
| AI bot generation | Not verified |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | 500 /mo |
| Free trial | 30 days · no card needed |
| Money-back guarantee | 30 days |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 23+ integrations: Make, n8n, Zapier, Instagram, Slack, Web Chat … See all → |
| Pricing | 30-day trial (source) |
| Website | hay.chat |
| Facts checked | 22 Sep 2026 |
Hay.chat integrations
Hay.chat lists 23+ integrations on its own site — the 20 named here are the ones its pages call out.
- Make
- n8n
- Zapier
- Slack
- Web Chat
- HubSpot
- Jira
- Salesforce
- Magento
- Shopify
- Stripe
- WooCommerce
- Help Scout
- Intercom
- Zendesk
- Airbnb
- Booking.com
- Expedia
See all Hay.chat integrations →
Alternatives to Hay.chat
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Hay.chat alternatives →
Also Ranked In
Hay.chat is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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