Happ

Paid#25 of 34 in Customer Experience Management Software

Happ: A multichannel feedback platform with AI analysis, workflows, alerts, and consulting support. Ranked #25 of 34 in Customer Experience Management Software by our editors (7.2/10); pricing: Pricing on request; best for simple multichannel survey programs.

7.2/10★★★★☆Editor score

Visit Happ

Happ7.2 Visit Happ

At a glance

• Editor score
  7.2 / 10
• Pricing
  Pricing on request
• Best for
  Simple multichannel survey programs
• Founded
  2015 · London, United Kingdom
• Facts checked
  20 Sep 2026

• Where it wins

  • Collects feedback through web, mobile, email, SMS, QR codes, and in-app surveys
  • Combines AI analytics, dashboards, trend detection, and NPS tracking
  • Adds workflows, real-time alerts, collaboration, and automated executive reports

• Where it doesn't

  • Pricing is handled through a contact-sales process
  • The offering combines software with consulting services
  • Teams need to assess whether its broader CX scope fits survey-only needs

Our verdict on Happ

Happ combines customer experience management software with consulting services for organizations that need to collect feedback, analyze experience data, and act on findings. Its audience includes organizations of different sizes, with the vendor reporting enterprise clients across multiple countries. The product supports customer experience programs through web, iOS, and Android access, with surveys delivered through web, mobile, email, SMS, QR codes, and in-app channels. That makes it a fit for teams seeking a straightforward multichannel survey program rather than a single-channel feedback tool.

The product’s main strength is the path from collection to action. Teams can create customizable customer surveys, use smart feedback triggers, and apply AI-powered analytics to experience data. Dashboards and trend detection help surface changes, while NPS tracking provides a defined customer-experience measure. Automated workflows, real-time alerts, team collaboration tools, and automated executive reports extend the product beyond survey creation into ongoing monitoring and response. This combination suits organizations that want feedback programs connected to operational follow-up and management reporting.

According to the vendor’s pricing model, commercial discussions are handled through contact sales and a personalized demo. That approach may suit organizations evaluating software alongside consulting support, but it is less convenient for teams that want to select a self-serve plan or compare published tiers before engaging sales. Happ is therefore a sensible choice for customer teams that value multichannel collection, AI analysis, closed-loop actions, and executive reporting in one offering. Teams seeking only a lightweight survey builder, or a clearly packaged self-service product, should consider whether the broader software-and-consulting model matches their buying process.

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Happ pricing

Happ fact sheet

Alternatives to Happ

• Verint Experience ManagementA broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action.9.2
• Sprinklr Unified-CXM PlatformEnterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.9.1
• WEWebex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0

See all Happ alternatives →

Featured on iTechGuides

Happ is listed in our Customer Experience Management Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update