Gym Assistant review
A front-desk-focused gym system with billing, access control, and member services.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Gym Assistant is installed Windows software for small and medium-sized gyms, fitness centers, health clubs, and other membership-based facilities. Its focus is the operational work around a front desk: member records, membership plans, automated check-in, recurring billing, payment processing, waivers, electronic documents, and reporting. Access-control support extends to doors and turnstiles, while MemberConnect adds online signup, online payments, communications, and mobile member services. Founded in 1989, the product is suited to traditional facilities that want core membership administration and on-site access workflows in one system.
Pricing is structured around an upfront core license rather than a recurring subscription. The listed starting price is $780 one time. MemberConnect is an add-on: its Base Plan is $0 per month and includes online member signup, online payments, and billing and invoice history. The Plus Plan costs $15 per month and adds member portal messaging and SMS messaging. The Elite Plan costs $30 per month and adds a member mobile app with mobile access and check-in. MemberConnect requires Gym Assistant version 2.6.0 and an active paid support plan. The platform mix is centered on Windows, with iOS and Android support for the mobile services.
For gyms prioritizing front-desk control, Gym Assistant brings together billing, ACH/EFT and credit-card processing, digital waiver tracking, attendance and occupancy reporting, and access-control integrations. Its main fit is a conventional single-site or limited multi-location operation that values an installed Windows system and optional digital member tools. The product is less suitable for organizations that need broad multi-location capabilities or a core experience outside Windows. Facilities choosing it should also account for the separate MemberConnect requirements when online engagement, mobile check-in, or member messaging are priorities.
Gym Assistant pros and cons
- Where it wins
- Automated check-in, recurring billing, and payment processing
- Waivers, member records, and reporting in one system
- Door access control plus online and mobile member services
- Where it doesn't
- Core software runs on Windows
- Multi-location support is limited
- MemberConnect requires version 2.6.0 and paid support
Gym Assistant fact sheet, pricing and score →
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