Gobot
Gobot: A straightforward AI chatbot for teams handling customer conversations. Ranked #40 of 41 in AI Customer Service Software by our editors (5.3/10); pricing: 14-day trial; best for basic teams wanting a simple AI chatbot.
At a glance
- Editor score5.3 / 10
- Pricing14-day trial
- Best forBasic teams wanting a simple AI chatbot
- Free planNo
- AI resolution modelAutonomous
- Facts checked20 Sep 2026
Where it wins
- Handles multiple customer conversations in real time
- Customizable responses, menus, commands, and appearance
- Includes AI training and a management dashboard
Where it doesn't
- No ticketing workflows or routing automation
- No agent-assist workflows
- Paid product with no free plan
Our verdict on Gobot
Gobot is an AI customer-service product for businesses, particularly small and medium-sized businesses in Indonesia. Its core offering is a customizable chatbot that manages multiple customer conversations in real time. Teams can configure responses, menus, commands, and appearance, then manage the AI through a dashboard. The product also advertises 24-hour availability and supports autonomous AI resolution with a knowledge base.
Gobot uses paid plans with a 14-day trial rather than a free plan. Small includes 1,000 conversations, 50,000 messages, unlimited AI training, 2 devices, and a 10,000 AI limit. Pro raises the allowance to 5,000 conversations, adds unlimited messages, keeps unlimited AI training, supports 3 devices, and has a 30,000 AI limit. Business provides 30,000 conversations, unlimited messages and AI training, 5 devices, and a 100,000 AI limit. This structure suits teams that can estimate conversation volume and need more capacity as usage grows.
The product’s strongest fit is focused customer-service automation rather than a broader service desk. It provides real-time interaction, configurable bot behavior, and a clear management layer, but the listed scope does not include ticketing workflows, routing automation, or agent-assist features. Teams that want a simple chatbot for ongoing customer conversations should consider Gobot, while organizations needing coordinated human-agent workflows, ticket handling, or advanced routing should choose a platform built around those capabilities instead.
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Gobot pricing
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Gobot fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| AI resolution model | Autonomous |
| Ticketing workflows | No |
| Routing automation | No |
| Agent assistance | No |
| Channels supported | Not verified |
| Knowledge base | Yes |
| Helpdesk integrations | Not verified |
| Free trial | 14 days |
| Support | Community, Docs |
| Built for | Small business (editorial estimate) |
| Pricing | 14-day trial (source) |
| Website | gobot.id |
| Facts checked | 20 Sep 2026 |
Alternatives to Gobot
- IntercomA broad AI and live-support suite for teams that need chat, tickets, and omnichannel service.9.4
- Zendesk AI AgentsA broad, affordable AI agent layer for teams already invested in Zendesk.9.2
- Salesforce Service CloudA broad AI service suite for organizations already invested in Salesforce.9.1
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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